average download speed
Switch to UltraFirst broadband from First Utility and enjoy average download speeds of 63 Mbps.
Lightning fast and more than capable of handling streaming and downloads from multiple people across a range of devices. Well suited for those who regularly need to download large files quickly.
Our fastest product includes line rental, unlimited downloads, no connection fees and no end of contract price increases.
Already an energy customer? Broadband discount available - click here for pricing
Check out our other Broadband Products
The legal bit
Broadband speeds are measured in megabits per second (Mbps) and show how quickly you can transfer data to and from the internet.
The maximum download speeds that can be attained are: First Broadband 17Mbps, SuperFirst Broadband 38Mbps and UltraFirst 76Mbps. The maximum upload speeds that can be attained are: First Broadband 1Mbps, SuperFirst Broadband 9.5Mbps and UltraFirst Broadband 19Mbps.
The average download speeds that can be attained are First Broadband 11Mbps, SuperFirst Broadband 35Mbps and UltraFirst 63Mbps. The average upload speeds that can be attained are: First Broadband 1Mbps, SuperFirst Broadband 9Mbps and UltraFirst Broadband 17Mbps. Average speeds are based on the download or upload speeds of at least 50% of our customer base at peak time (8pm - 10pm).
Broadband speed can be affected by the quality of your phone line, how far your home is from the telephone exchange or cabinet, the wiring in your home, electrical interference and how many people are using the sites you're visiting. We'll use your postcode and phone number (if you provide it) to give you a personalised estimate of the speeds you can expect to receive.
Broadband terms and conditions
All broadband products are subject to an 18 month minimum period. If you cancel your broadband product before the end of your minimum period, Early Termination Charges will apply as set out in the price list. Our price list also sets out the discounts in relation to our broadband products that are available to: (a) First Utility energy customers who purchase one of our broadband products on or after 3rd July 2017; and (b) First Utility non-energy broadband customers who subsequently enter into an energy contract with us. The level of discount will vary depending on a customer’s energy tariff and terminating your energy contract, changing your energy tariff or the expiry of your energy tariff will affect your eligibility for a particular discount.
For full terms and conditions please follow the link https://first-utility.com/broadband/terms
For our Price List please follow the link https://first-utility.com/broadband/pricing
For our Code of Practice please follow the link https://first-utility.com/broadband/code-of-practice
Call package information
Your broadband plan will come with 'pay as you go' calls, but you can add extra call packages to this - we have three. Our evening and weekend call package is great if you make most of your calls (UK) in the evenings and weekends as it includes calls to 01,02 and 03 numbers from 7pm to 7am Monday to Wednesday and from midnight Friday to midnight Sunday. If you make a lot of UK calls during the day as well, our anytime call package could save you money as it includes calls to 01,02 and 03 numbers at any time of day. If you have friends and family overseas, our international call package means you can talk for longer without it costing a fortune. You will get 600 inclusive minutes to landlines in 40 countries, 75% discount on calls to mobiles in 40 countries and 50% on all other international calls. See the Price List for details. Inclusive UK calls last for 60 minutes, hang up and re-dial to before 60 minutes to avoid additional charges.