Listening to your concerns

At First Utility we work constantly to ensure you are happy with our service. I’m pleased to say in most situations we solve things quickly and fully the first time you ask.

If we don’t quite hit the mark for you, for whatever reason, then we’d like to hear your feedback so we can understand what went wrong and put changes in place to ensure we get it right and it stays right.

Making it easier to get in touch

At First Utility, we’re committed to resolving your complaint quickly and fully. We’re also committed to making it as easy as possible for you to voice your concerns.

That’s why, in addition to the more traditional means of getting in touch, you can now use Resolver, an independent complaints service. Click here to raise your complaint via their simple online process.

Alternatively, you can contact us via phone on 01926 356 512, online form, Facebook, Twitter, web chat or in writing at First Utility Ltd, PO Box 4360, Warwick, CV34 9DB.

Our document, Listening to your concerns, outlines in more detail the steps you can take to share any issues. And more importantly for you, it explains what we’ll do and how we will keep you informed as we work to sort it out.


Phil Gripton
Chief Operating Officer

Get in touch

Phil Gripton

Phil Gripton
Chief Operating Officer

How we handle complaints

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