If you smell gas or are worried about gas safety, call the number below immediately, at any time, day or night. Your call will not cost you anything.

0800 111 999

If you have a loss of electricity supply you will need to contact the electricity network operator for your region.

To find the relevant number for your region click here.

Call us

0845 215 5000
Typetalk: If you have a hearing impairment and would prefer to contact us using the Typetalk or Text Relay service please dial:
18002 0845 215 5015.

Write to us

Customer Services
First Utility
PO Box 4360
Warwick
CV34 9DB

Open times

Customer Services are available:
Monday to Friday 8am to 8pm
Saturday 9am to 1pm.