Listening to your concerns

At First Utility we work constantly to ensure you are happy with our service. I’m pleased to say in most situations we solve things quickly and fully the first time you ask.

If we don’t quite hit the mark for you, for whatever reason, then we’d like to hear your feedback so we can understand what went wrong and put changes in place to ensure we get it right and it stays right.

To make it easy to share your feedback you can send us your concerns immediately using our online form or alternatively write to us at First Utility Ltd, PO Box 4360, Warwick, CV34 9DB.

What happens once you've got in touch

When you contact us to make a complaint we’ll investigate and then let you know what we’ll be doing to resolve it for you. Our commitment is to resolve your complaint in full and as quickly as we can.

If you would like to know more about how we handle complaints, please review our document called ‘Listening to your concerns’. This outlines the steps you can take to share any issues, and more importantly for you, it explains what we will do and how we will keep you informed as we work to sort it out.


Phil Gripton
Chief Operating Officer

*You can call us Monday to Friday from 9am to 5pm.

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Phil Gripton

Phil Gripton
Chief Operating Officer

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