Why First Utility?
We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control of your energy.
First Utility is the first energy company to be recommended by Good Housekeeping readers for its customer service and value for money.
The Good Housekeeping Reader Recommended Panel ran a full review of our customers’ experiences with us and we excelled in all areas.
What our customers think
"They made the switch easy and the phone call I had with them was professional and friendly."
Katie, South East
"I think they are an extremely efficient energy supplier and keep in regular contact. Very impressed."
Sue, North East
"I have found their service professional, efficient and competitive. First rate company."
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reviews on Trustpilot
We're constantly trying to find ways to improve, which is why we're always asking for customer feedback. Take a look at what our customers are saying about us on independent review site Trust Pilot.
Our top-rated app
We want to help you take control which means giving you a better ways to manage your energy. This is why we've developed the First Utility app where you can submit meter readings and view your past readings, view your monthly statements, monitor your energy usage and find answers to the most frequently asked questions - all from your device.