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Energy Uncovered

First Utility wins 2017 Customer Service of the Year award for utilities

We’re immensely pleased to have been award the Customer Service of the Year award for utilities - a prestigious award based on hundreds of mystery shopping experiences of over a one month period. Running for 10 years in France and three in the UK, the Customer Service of the Year award recognises great customer service in a range of different categories. This is the first year that a utility company has been recognised.


Our mission is to champion on behalf of consumers by offering lower prices, a more engaging experience through better service and provide insights and control to help them reduce energy waste. We scored very highly in all of the Customer Service of the Year testing areas, including telephone, online and social media interactions with the professionalism and knowledge of our agents called out as particular highlights. Our UK-based contact centre and innovative online services such as Facebook Messenger and Live Chat contributed to the award winning score.



Mike Nolan, CEO, Customer Service of the Year awards said:

“It’s great to see an energy company demonstrating fantastic customer service and a real commitment to delivering a friendly, helpful and effective experience for its customers. In an industry all to often called out for poor service, First Utility provides a refreshing alternative.”


Ed Kamm, Chief Customer Officer, First Utility said:

“We are immensely honoured to be recognised as the best for customer service. Alongside low-prices, great customer service is a key priority for us so we are proud to be recognised for the efforts we have made in putting the customer front and centre of our business.”


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*Customers who registered at first-utility.com to one of our one year fixed term tariffs between 1 October and 31 December 2016 saved an average of £166 when compared to the average Big Six Standard Variable Tariff at the average energy usage for a medium household.
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