A message to our customers

You may have read the news announced today that Shell will buy First Utility, subject to regulatory approval. We see this as a very exciting move and one that will allow us to continue our mission to change the way the energy market works and give more control and lower bills to our customers.

As a customer of First Utility, you should see no change in the short term. We will continue to operate as a stand alone entity with a focus on delivering fair and competitive prices, great customer service, and innovative technology.

We will also continue to fly the flag for a fairer energy market and challenge the status quo.

These principles will remain.

The sale to Shell will mean that longer term we’ll be able to complement our core principles with exciting new services and propositions. Shell’s New Energies division is already investing in renewable power, electric vehicle charging and battery technology, and connected home propositions. Our customers will be the ones to benefit.

We hope you’ll share our excitement around the opportunities for the future to continue to disrupt the energy market and deliver even more value to our customers.

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