How to switch to First Utility
Does switching gas supplier sound like a hassle? We’ve made it our job to make it as easy as possible for you at every step, from getting a quote to the actual switch-over itself.
But before you get started, you might be wondering where to start. Here are a few things you should consider if you’re looking to switch to a new gas provider.
Please enter your postcode
We need your postcode first to provide you with accurate pricing information
Should I switch gas provider?
There’s a number of reasons to switch, but everyone’s situation is different. So, the first step is deciding what’s important to you. Do you care about green energy, low gas prices, a name you can trust or convenience? Often, customers switch purely because they want a cheaper deal. Some people prefer a fixed-rate tariff, so they know exactly what they’re paying each month. Others focus on the quality of service they expect to receive.
Once you have an idea of what you’re looking for, it’s time to do a little bit of research and to start comparing providers. You may want to visit each provider’s individual website to get a feel for what the company does and what their values are, but it’s probably best to start with comparison sites, for example uSwitch or comparethemarket.com. That way, you can view tariffs, prices and offers, all in one place.
There are a few situations where switching could prove to be difficult or inconvenient. If you have debts with your current provider or are in dispute with them, you might experience issues switching. Likewise, if your tariff hasn’t ended yet but you want to move, you may need to pay an exit fee. Finally, if you’re a tenant, you may have to ask your landlord to switch provider on your behalf if the bills are in his or her name. If you manage the bills yourself, on the other hand, it probably won’t be an issue.
How do I switch?
First you’ll need a quote. You can get a quote through one of the sites mentioned above (other sites are available), or directly with the provider you’re interested in. Typically you’ll need to provide details such as current gas usage and provider, the number of bedrooms in your home, postcode, and so on.
Once you accept a quote and ask your new provider to get the ball rolling, you shouldn’t need to do much at all, as they’ll do most of the leg work. Towards the end of the switch, you may be asked to provide some meter readings and to confirm your details, but overall it should feel effortless. Most suppliers work to a similar process and timeframe, so whichever one you switch to, it shouldn’t take any longer than three weeks. For more information about switching time frames, take a look at the Energy Switch Guarantee website.
Why First Utility?
We’re the largest independent energy provider in the UK and we were created to give customers clearer and fairer pricing. As we’ve grown bigger over the years, our focus has also grown to include multi-utilities.
We’re working hard to get smart meters into the homes of as many customers as possible. Smart meters take away the need for manual readings, so no more brushing off cobwebs and navigating small, dark spaces to carry out an annoying task. This clever technology sends electricity and gas meter readings directly to us, updating bills automatically to accurately reflect your energy usage.
Our customers also get access to competitive broadband packages. Plus, we now offer First Utility Home Services, a handy service that connects customers with tradespeople to take care of household chores and DIY tasks.
How do I switch?
If you switch to First Utility you can expect us to keep you updated every step of the way. You’ll even be able to track the progress of the switch online.
Switching to us is simple:
- Check our tariffs and choose one that works for you.
- To get a quote on a plan, enter your details as prompted (we’ll need the basics like your postcode and current supplier, plus a rough idea of your current gas usage).
- If you’re happy with our offering and decide to take it up, you’ll have a 14-day cooling-off period to change your mind.
- Next, we’ll confirm how much your monthly payments will be, calculating the figure from the details you’ve given us.This figure may change, as your usage and energy tariff will play a role in how much you pay. We’ll also let you know when the cooling-off period has ended.
- We’ll ask you for an opening reading, which we’ll send to your previous provider and they’ll use this figure to close your account. It can take up to 28 days for them to confirm the reading, so you won’t get your final bill straight away. We may take your first payment straight away but after the first one, you’ll be able to log into your account and change your Direct Debit date.
We’re a participating provider of the Energy Switch Guarantee. That means we’ve publicly signed up to be held accountable to how we treat new customers and how we action switches.
Energy Switch Guarantee
We’re founding members of the Energy Switch Guarantee.
This guarantee is designed to reassure you that switching energy is simple, quick and safe.
To find out more about the Switch Guarantee, visit www.energyswitchguarantee.com.