Say hello to your new smart meter
And goodbye to manual meter readings

With a smart upgrade, meter readings are one less thing on your to do list.

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Not a customer? Get a quote

What is a smart meter?

Smart meters are the next generation of gas and electricity meters.
But how do they differ to traditional versions?

How does it work?

Smart Meters are different to traditional meters as it uses mobile technology to send us your readings automatically. This means you could save even more energy and money with us by always being in control of your usage.

Ready for your upgrade?

1
  • Register your interest today
2
  • We'll contact you to book an engineer appointment
3
  • You'll receive an email and a text to confirm your appointment
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  • The engineer will arrive on the date agreed
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  • All done. Your smart meter will be up and running

Register your interest

Let us know you are interested in a smart meter and we'll contact you as soon as we have engineers available in your area.

Login and register your interest

Not a customer? Get a quote

Our customers say

Wow. Just discovered this. I had visitors a couple of weeks ago and I can see the difference between the day I picked them up and when they went. I live on my own and can see clearly where my energy is going.

Frequently asked questions

There are many benefits to having one, for example:
  • Accurate monthly bills;
  • More control of your energy spend;
  • More opportunity to reduce energy spend with My Energy features;
  • More data for usage graphs to highlight your peak energy usage times.
The aim of our engineer is to complete the installation as quickly as possible, with no inconvenience to you and your home.

It usually takes around 45 minutes - 1 hour for one meter or around 1 hour and 30 minutes for a dual install. But this can depend on:
  • The age of your current meters
  • The type of meters you have installed
  • How they’re set up
This could be quicker:
  • You have modern meters that are close together
  • Your meters are easy to access
This could be slower:
  • It is difficult to access your meters
  • Your meters are old and harder to detach from the wall
Speed up your installation by clearing a path to your old meters, making them easier for our engineer to reach them.

Yes, but only for a while. Once our engineer is set up and ready to start the installation, they’ll switch off your electricity and then your gas. This will only be for around 20 minutes each.

Before our engineer arrives it’d be a good idea to switch off electrical appliances like your oven, television, cable and satellite TV box, so they don’t get an electrical surge.

You’ll have a range of time options for your smart meter installation. The time slots are: 8am - 12pm, 10am - 2pm, 12pm - 4pm or 2pm - 6pm.

Please remember that this is a time slot, so our engineer could arrive any time within your chosen slot.

E.g. if you select the mid-morning slot, the engineer could come at 1.30pm and finish around 2.15pm.

We’ll send you a confirmation email before your appointment, confirming its date and time. It’ll also detail everything you need to know about your upcoming smart meter installation.

We’ll also send you a handy reminder before your installation date, to remind you when someone (over the age of 18) should be present to let our engineer in.

All of our Smart Meters are certified to the strict security standards set out in our Supplier License and the Smart Energy Code (SEC), and are operated according to UK and EU safety regulations. Smart Meters use secure mobile technology to send your reads to our systems, ensuring we have the most up-to-date information for accurate billing.

Have a look at Public Health England’s (PHE) website for more information about the safety of Smart Meters.

Gas meters:

These are powered by a battery that sits within the meter. The battery is designed to last over ten years before a replacement is required and when it is, the gas meter will alert our systems. When this happens, we will contact you to arrange an appointment to replace the battery.

Electricity meters:

These are powered directly from your electricity supply. In case of power failures, your Smart Meter will save your information (including your IHD information), so that it can be restored when the power is restored.

The Smart Metering Installation Code of Practice (SMICoP) aims to inform and protect customers who are having a Smart Meter installed in their home.