What is a smart meter?
Smart meters are the next generation of gas and electricity meters.
But how do they differ to traditional versions?
Automatic meter readings
No more estimated bills
You stay in control of your usage
How does it work?
Smart Meters are different to traditional meters as it uses mobile technology to send us your readings automatically. This means you could save even more energy and money with us by always being in control of your usage.
My Energy Usage
Your smart meter links to 'My Energy' in your online account, so you can use it to compare your weekly usage to similar homes.
The features of 'My Energy' go even further with a smart meter installed and half hourly readings selected. This combination gives you access to 'My Week', which provides detailed hour by hour information about your energy usage.
Ready for your upgrade?
- Register your interest today
- We'll contact you to book an engineer appointment
- You'll receive an email and a text to confirm your appointment
- The engineer will arrive on the date agreed
- All done. Your smart meter will be up and running
Our customers say
Wow. Just discovered this. I had visitors a couple of weeks ago and I can see the difference between the day I picked them up and when they went. I live on my own and can see clearly where my energy is going.
We'll be in touch with all our customers to install a smart meter and in home display (IHD) at no extra cost. This is part of our commitment to upgrade everyone on supply with us by 2020 in line with the national government rollout.
We follow the Smart Metering Installation Code of Practice (SMICOP) which means we give you all the right information and support throughout the Smart Meter installation process. For more information please visit www.first-utility.com/smicop
Frequently asked questions
- Accurate monthly bills;
- More control of your energy spend;
- More opportunity to reduce energy spend with My Energy features;
- More data for usage graphs to highlight your peak energy usage times.
It usually takes around 45 minutes - 1 hour for one meter or around 1 hour and 30 minutes for a dual install. But this can depend on:
- The age of your current meters
- The type of meters you have installed
- How they’re set up
- You have modern meters that are close together
- Your meters are easy to access
- It is difficult to access your meters
- Your meters are old and harder to detach from the wall
Yes, but only for a while. Once our engineer is set up and ready to start the installation, they’ll switch off your electricity and then your gas. This will only be for around 20 minutes each.
Before our engineer arrives it’d be a good idea to switch off electrical appliances like your oven, television, cable and satellite TV box, so they don’t get an electrical surge.
You’ll have a range of time options for your smart meter installation. The time slots are: 8am - 12pm, 10am - 2pm, 12pm - 4pm or 2pm - 6pm.
Please remember that this is a time slot, so our engineer could arrive any time within your chosen slot.
E.g. if you select the mid-morning slot, the engineer could come at 1.30pm and finish around 2.15pm.
We’ll send you a confirmation email before your appointment, confirming its date and time. It’ll also detail everything you need to know about your upcoming smart meter installation.
We’ll also send you a handy reminder before your installation date, to remind you when someone (over the age of 18) should be present to let our engineer in.
All of our Smart Meters are certified to the strict security standards set out in our Supplier License and the Smart Energy Code (SEC), and are operated according to UK and EU safety regulations. Smart Meters use secure mobile technology to send your reads to our systems, ensuring we have the most up-to-date information for accurate billing.
Have a look at Public Health England’s (PHE) website for more information about the safety of Smart Meters.
These are powered by a battery that sits within the meter. The battery is designed to last over ten years before a replacement is required and when it is, the gas meter will alert our systems. When this happens, we will contact you to arrange an appointment to replace the battery.
These are powered directly from your electricity supply. In case of power failures, your Smart Meter will save your information (including your IHD information), so that it can be restored when the power is restored.