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What is a Smart Meter and how does it work?

Smart Meters are an advanced type of meter that send us your readings automatically, so you don’t have to. This way, your bills stay accurate and you’ll always be paying for the energy you’ve actually used. You can monitor your energy usage in your online account and make the most of our innovative energy-saving tool, My Energy - allowing you to take control of your energy.

For instructions on how to use a Smart Meter, see our Smart Meter guide.

Do I need to have a Smart Meter?

No, you don’t need a Smart Meter but there are many benefits to having one, for example:

  • Accurate monthly bills;
  • More control of your energy spend;
  • More opportunity to reduce energy spend with My Energy features;
  • More data for usage graphs to highlight your peak energy usage times.

Are Smart Meters safe?

All of our Smart Meters are certified to the strict security standards set out in our Supplier License and the Smart Energy Code (SEC), and are operated according to UK and EU safety regulations. Smart Meters use secure mobile technology to send your reads to our systems, ensuring we have the most up-to-date information for accurate billing.
Have a look at Public Health England’s (PHE) website for more information about the safety of Smart Meters.

How is a Smart Meter powered?

Gas meters: 

These are powered by a battery that sits within the meter, but, due to safety reasons, you won’t be able to access it. The battery is designed to last over ten years before a replacement is required and when it is, the gas meter will alert our systems. When this happens, we will contact you to arrange an appointment to replace the battery.

Electricity meters: 

These are powered directly from your electricity supply. In case of power failures, your Smart Meter will save your information (including your IHD information), so that it can be restored when the power is restored.

I want to get a Smart Meter installed

To register your interest in Smart Meters follow the steps on our  Smart Meter page

Follow the link for situations where we may not be able to install Smart Meters.

What is the Smart Metering Installation Code of Practice?

The Smart Metering Installation Code of Practice (SMICoP) aims to inform and protect customers who are having a Smart Meter installed in their home.

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