How can we help?

How to submit a meter reading

You can submit your readings using My Account or by phone and email, but the quickest way is to submit them via the app (download now for Android or IOS). If you have an electricity Smart Meter, we will receive your monthly readings automatically and you can check them in the Readings section of your My Account or the app.

If you need extra support, we have a full range of services to meet the needs of vulnerable people, including help with meter readings. Find out more here.

Submitting my reading via the First Utility app

  1. Login to the First Utility app using your customer details (we sent these to you via email at the beginning of your switch to us)
  2. Press the three horizontal lines in the top left corner to display the drop down menu and click on ‘Submit a meter reading’.
  3. Select which meter you’d like to submit your reading for - the meters will be labelled ‘Electricity’ and ‘Gas’ with their serial numbers next to them
  4. Click on the meter reading boxes at the top and a numeric keypad will appear.
  5. You can now enter your reading, and select the date your reading was taken. The date can’t be earlier than the previous reading or anytime in the future. Or, you can select the camera button and scan the reading on your meter. There’s also a torch available, in case your meter is in an awkward place.
  6. Hit the ‘Submit’ option and your reading will be logged with the others below (if you submit the wrong reading you have 24 hours to delete it).

When your reading has been logged an icon will appear next to it, to let you know whether it’s been validated or not. 

Submitting my reading via My Account

To submit your reading via My Account login using your customer details and click on ‘Submit readings’, which is the second option at the top. Enter your reading in the first box and change the date underneath, if you need to. Hit the purple ‘Submit’ button and your reading will be logged with your previous ones below (if you submit the wrong reading you have 24 hours to delete it).

When your reading has been logged an icon will appear next to it, to let you know whether it’s been validated or not. 

How we validate your meter reading 

Every reading you submit needs to be validated by the industry against previous readings for that meter - sometimes this information doesn’t match. When this happens, we can’t validate the reading, even if you’ve provided a  reading from your individual meter. If this happens, unfortunately we have to send you an estimated bill.

Why should I submit readings?

It's important you submit regularly readings to your account. We use your meter readings to calculate your monthly bills and to provide accurate quotes for new tariffs. If you submit them regularly we can make sure that you’re only billed for the energy you use. We also use the data from your readings to provide energy saving advice with My Energy. So, by submitting regular readings not only are you taking control of your account, you’re also giving us the power to help you save energy.

I’m not able to submit my reading online

If you’re not able to do this online, we can submit your reading for you, just get in touch.

Did this answer your question?