How can we help?

How to read my meter

Reading your meter is extremely important, because it affects how much you pay. Below are examples of different meter types, and instructions on how to read them correctly.

How to read my digital or numeric meter

A digital, or an older mechanic meter are read in exactly the same way - you take down the numbers from left to right. And make sure you include any zeros at the beginning, or you’ll be billed far too much.

For a digital meter, you may need to press the button on the front to get your reading. When you have your numbers, submit them to us online, in My Account or by using the First Utility app - download now for Android or for iOS. If you’re not able to do this online, we can submit your reading for you, just get in touch.  

If you have an Apple device, you can use our app to read your digital meter via your phone’s camera. Download the app now for iOS.

I don't have a digital meter

For instructions on how to read your meter, select your meter from the following:

Did this answer your question?