Information iconHelp for Usio customers. More info

How can we help?

I'm having difficulty downloading the app

You can try installing the app on your SD card. Open the settings area of your device, and select Applications, select First Utility and then select Move to SD Card.

If you’ve downloaded our app and you’re having trouble with it, you can contact us online here and we’ll help you to get up and running.

I'm trying to download the First Utility app for IOS, but it's frozen?

In the event that our app freezes while you’re trying to download it from the App Store, please try the following:

  • Check that you’re connected to the internet
  • Tap the app icon again, this will either resume the download if it was accidentally paused, or resume a download which has been interrupted
  • Delete the app and download again
  • Restart your device.

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