How can we help?

Why haven't I heard anything?

If you haven’t heard anything from us yet, check the junk folder of your inbox, as our emails may have gone there by mistake. If you’re not able to find any emails from us, there may have been an error with your registration. The main reasons for your registration to get stuck are:

  • Energy records for your property aren’t up to date, for example your current supplier hasn’t recorded a meter exchange at your property.
  • Your type of meter is uncommon, for example an economy 10 meter.

Don’t worry, we’ll get in touch with you if we think there’s a problem, and if we can’t get through we’ll send you an email. We’ll talk to you about your registration and get your account up and running. For information about the switching process, click here and to check the status of your switch, click here.

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