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How can we help?

My home has been flooded

We know this must be a very difficult time for you, so here’s some information to help you sort it out:

  • If there has been a power cut in your area, call 105 for emergency support.
  • If yours is the only property affected or your damaged meter is affecting your supply, call our emergency team on 01926 320 700 (select option nine). Outside of 8am and 5pm Monday-Friday, our metering partner Siemens will answer your call.
  • Make sure you take a meter reading before and after restoration work to your home, as your insurance company will usually cover the cost of drying out your home (check your policy). They can use these readings to calculate the cost of the claim.

You should consider changing to a fixed Direct Debit if you’re not already on one. This way you’ll avoid any spikes in monthly payments caused by drying equipment in your home. Change your payment method with our online assistant, Ask First now, or for more information, see our fixed Direct Debit help article.

Contact Numbers

Emergency number for power cuts


CE Electric

NEDL Region: 0800 668 877

YEDL Region: 0800 375 675

Central Networks

Eastern Region: 0800 056 8090

Western Region: 0800 328 1111

Electricity North West: 0800 195 4141

SP Energy Networks

Scotland: 0800 092 9290

England & Wales: 0800 001 5400

SSE Power Distribution

SEPD: 0800 072 7282

SHEPD: 0800 300 999

UK Power Networks

London: 0800 028 0247

East: 0800 783 8838

South East: 0800 783 8866

Western Power Distribution

Midlands East: 0800 056 8090

Midlands West: 0800 328 1111

South Wales: 0800 052 0400

South West: 0800 365 900

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