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The fixed Direct Debit

A fixed Direct Debit is a set amount that you pay each month to cover your energy usage. With a fixed Direct Debit you spread the cost of your energy equally across the year. This means that your energy account will be in credit over the summer months, to help pay for those higher bills in the winter.

If you want to cancel your Direct Debit click here for more information.

How do you calculate my fixed Direct Debit?

We calculate a fixed Direct Debit based on usage information you give us when you switch. If we don't have this we base it on the average for homes similar to yours.

When is my first Direct Debit taken?

Your first payment is taken close to your switch-over date to make sure that your energy account has enough credit to cover your first bill. We may change this amount if you’re paying too much or too little but, if we do, we’ll contact you to let you know. Keep track of your payments by monitoring your monthly bills.

I want to make changes to my Direct Debit

If you’re not happy with your payment date or amount, you can make changes to your Direct Debit online.

If you prefer to pay for what you use every month, rather than a set amount, you can change to a variable Direct Debit. When paying by a variable Direct Debit make sure you submit your readings every month so your bills are accurate. Change to a variable Direct Debit here.

If you don’t want to do this online or you’re experiencing problems with your Direct Debit, contact us and we’ll help you to make the changes you need.

Why have you changed my monthly payment amount?

To make sure your energy account is in order, we aim to review your monthly payment amount every six months. If we find that you’re paying too much or too little, we may change your Direct Debit amount. Our Direct Debit reassessment is based on:

  • your meter reading
  • average annual consumption
  • industry averages
  • and weather data for your type of home and tariff.

Here’s more information about Direct Debit reassessments.

The Direct Debit Guarantee

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