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Paying my bill

We know that everyone has their own way of paying for their energy bills, which is why we offer a wide range of payment options to suit your needs.

Direct Debit 

Your Direct Debit is when we automatically take money from your account each month to cover your energy costs. When paid, it will show on your next bill in the payments section. With the Direct Debit you’ll receive a discount of £1 per fuel, per month. That’s £24 a year for dual fuel customers. We have two types of Direct Debits, the fixed Direct Debit and the variable Direct Debit. So, whether you prefer paying a set amount each month on a set date or just paying for what you use, we’ve got you covered. Click here to set up your Direct Debit.

Find out more about the Direct Debit Guarantee.

Manual payments

If you wish to make payments manually every month, there are many ways to do this, including making a card payment in your online account. But, if you don’t pay by Direct Debit you’ll be missing out on the Direct Debit discount even if you’re on a fixed tariff.

Paying at the bank

You can pay by cash or cheque at any bank, but make sure the reference is your energy Account Number so your payment is allocated to your account. Find out more.

Paying by cheque

When paying by cheque make sure to write your Account Number on the back, so that we can allocate the payment to your energy account. Also, send your cheque at least two working days before your payment due date, so that we receive it in time. Find out more.

Paying by credit/debit card online

You can make a secure payment online by logging into My Account. When you’ve made your payment it’ll show on your account within three working days and on your next bill, in the payments section.

Paying using online banking or BACS payment

You can use your personal online banking service to make a payment, or by BACS transfer. Find out more.

There’s a problem with my payment

If you’re experiencing issues with your payment click here for advice.

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