Direct Debit reassessments
When you start with us, we calculate a
If we find that you're paying too much or too little, we may decide to change your monthly payment. We’ll only contact you if we need to make a change to your monthly amount. For more information, see our fixed Direct Debit page.
If my account is currently in credit, can my monthly payment amount be increased after reassessment?
- meter readings
- the weather
- industry data.
I can’t afford my new monthly amount
If you’re struggling to pay your new monthly payment amount, contact us online.