- How do I change the details in my online account?
- How do I make a complaint?
- How do I make a payment through my online account?
- What are cookies and why does First Utility use them?
- What can I do in My Account?
- What do I do if I've forgotten my First Utility password?
Log in with Facebook, Twitter or Google
- How do I know if I've paid for more energy than I've used?
- What is the Smart Metering Installation Code of Practice (SMICoP)?
- What if I change my mind after I change my tariff?
- Can I change to a new, cheaper tariff if I recently signed up for another tariff?
- Can I have a Cosy thermostat if I do not have my gas supplied by First Utility?
- Can I apply for the Warm Home Discount Scheme?
- What are my payment options?
- How will I receive my annual summary?
- I've submitted a request for a refund: what happens next?
- Are there any situations where you can't fit a smart meter?