We’re committed to lowering energy prices and helping you to spend less on what you need and more on what you want. This is why we’ve made switching to us as easy as possible and we’re always reviewing our processes to make sure you get the best experience.
How does it work?
Step one - find the best tariff for you and switch online - we'll just need a few details from you like the name of your existing supplier, where you live and the average amount of energy you use.
Step two - you'll get a 14 day cooling-off period to make sure you’re happy with your choice and during this time we'll keep you updated with emails which include details about your new online account.
Step three - we'll let you know when cooling-off has ended and tell you how much your monthly payments will be. This is based on the information you gave us when you registered and can also include usage information from your previous supplier, so may change depending on your usage and tariff.
Step four - finally we’ll ask you for your opening reading which we’ll send to your previous supplier who will close your account. It can take up to 28 days for them to receive this reading, so you won’t receive your final bill straight away. Your first payment may come out straight away, depending on your Direct Debit date. After your first payment you can change the date of your Direct Debit online.
And that's it... you're switched. Overall the process takes just under three weeks.
Energy Switch Guarantee
We’re founding members of the Energy Switch Guarantee. This guarantee is designed to reassure you that switching energy is simple, quick and safe.
The Switch Guarantee means that:
- You won’t be cut off;
- No-one need come to your home;
- We’ll take on your supply within 21 days of receiving your completed application.
We’ll also work with your current provider to make sure you’re not charged twice for the same energy.
To find out more about the Switch Guarantee, visit www.energyswitchguarantee.com.
Take control of your energy spend
Your online account allows you to have complete control over your energy spend. From viewing your bills to keeping track of your usage with our straightforward usage graphs, you’ll find it that much easier to save your money and manage your account. You can also download the First Utility app, which provides a range of online features giving you the power to save your energy, therefore your money, on the go.