sending us your meter reading

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Just as you wouldn’t pay an estimated amount for your mobile phone bill, we don’t believe you should pay estimated bills for your gas and electricity either. That’s why at First Utility your monthly meter reading is king!

Unless you have a smart meter, your monthly gas and electricity meter readings are the best way for us to calculate your bill. They put you in control of your energy by:

making sure you only pay for the energy you use

  • if you pay by variable Direct Debit (ie you pay a different amount each month) your meter readings help you avoid paying too much or too little each month
  • if you pay by fixed Direct Debit (ie you pay the same amount each month for a year) your monthly meter readings help us catch you early before you build up a big debt or overpay and miss out on nicer things

helping us get your bills right

  • We only want you to pay for the energy you’ve actually used, nothing more!

Log in and submit

Don’t have a username yet?

If you’re a new customer we’ll email soon with details about how to send us a meter reading.

Text your meter reading to us

If you have a single rate meter (not Economy 7 or other time of day meter) you can now text your meter reading to us.

Frequently Asked Questions

How can I submit a meter reading by SMS text message?

If you prefer the simplicity of a text message follow the two steps below:

  1. Log in to your account and verify your mobile phone number so we can link it to your account. We will send you an SMS message to verify your number.

  2. Reply to us with your meter readings. Make sure that you start electricity readings with an ‘e’ and gas readings with a ‘g’ followed by a space so we know which one is which. For example, e 12345 g 56789.

You will receive an SMS back from us, confirming that we have received your meter readings successfully.

Submit SMS Meter read with either e (electric) or g (gas) then the read
Why do I need to verify my mobile number?

Verifying your mobile number links it to your account, allowing you to submit meter readings via SMS text messages from that number. This enables you to submit meter readings from your mobile phone, while standing next to your meter which you may find easier than submitting them online. You can only use the SMS service once your number has been validated and only one mobile number can be validated against each account.

How do I verify my mobile number?

Verifying your mobile number is really easy, simply follow these steps:

  • Log in to your account and go to the 'my details' page
  • Check that the mobile number that you want to use to submit meter readings by text message is entered in the mobile section (if it isn’t or you want to change it, enter the number and click 'change' before verifying).
  • Click the "Verify" link and we will send an SMS message to that number.
  • Reply to the message with the word 'confirm'.
  • We send another SMS confirming that your number has been verified, confirming you can submit readings by SMS.

Having trouble reading your meter?

Select the meter that looks most like yours from the guide below.

Once you’ve identified your meter, simply write down the numbers that appear on your meter from left to right and send your rate 1 and rate 2 figures to us through your online account.

Gas
Digital Meter Read

Metric domestic meters have 5 main digits, excluding the digits in red (or any after the decimal point). To read your metric digital style meter, simply write down the numbers from left to right, including any leading zeros. You should ignore any digits in red or that appear after the decimal point.

Rollers Meter Read

Imperial domestic meters have 4 main digits, excluding the digits in red (or any after the decimal point). To read your imperial meter, simply write down the numbers from left to right including any leading zeros. You should ignore any digits in red or that appear after the decimal point.

Rollers Meter Read

Dial meters are tricky to read because each dial turns in opposite directions. The dial furthest to the left turns clockwise, the one to the right of that turns anti-clockwise and so on. Don't include the red dial furthest to the right.

To read a gas dial meter, write down the readings from left to right from the bottom row of dials only and including any leading zeros. Always write down the number that the pointer has just passed, this is not always the nearest number to the pointer. If the pointer is anywhere between, say, 1 and 2 then you need to write down the 1.

Electricity

Imperial domestic meters have 4 main digits, excluding the digits in red (or any after the decimal point). To read your imperial meter, simply write down the numbers from left to right including any leading zeros. You should ignore any digits in red or that appear after the decimal point.

You may have 2 rows of figures if your electricity is supplied on an Economy 7/White Meter Tariff. One row is for the lower priced night-rate electricity - it is marked LOW or NIGHT. The other is for the day rate - it is marked NORMAL or DAY.

To read a two rate digital style meter, simply write down the numbers from left to right, including any leading zeros: firstly for the LOW/NIGHT rate and then to get the NORMAL/DAY reading, keep pressing the display test button until the next reading appears. Write down the number from left to right and include leading zeros.

In the example below the meter readings you would need to provide are 01254 for the LOW/NIGHT rate and 02278 for the NORMAL/DAY rate.

Rollers Meter Read
  1. Press the button on the front of your meter (the colour of this button can vary from grey, blue or black depending on the type of meter you have). When you first press the button the entire display will show. This is to indicate that your display panel is fully functional.
  2. Each time you press the button, either the time, date or meter reading readings will appear. This order will vary depending on the meter you have.
  3. The numbers of units used are shown by a row of figures on the display screen.
  4. Two-rate meters are for those who pay two rates split between day and night, so your electricity will be cheaper on one of these rates. On the screen it will say “Rate 1” then your figures. Press the button again for “Rate 2”.
  5. Always remember that the reading on the digital meter is the total number of units used.
Electricity dial meter reading

Dial meters have a row of dials (although sometimes they're arranged differently). The pointers on the dials go round from 0 to 9 – and they rotate clockwise and anticlockwise alternately - so be careful when you read them!

Only read five dials, from the one marked 10,000 down to the one marked 1. Ignore the red dial which measures tenths of a unit as this is used for testing only.

  1. When you take the reading you read along the 5 dials from left to right
  2. Write the numbers down from left to right
  3. If the pointer on any of the dials is between two numbers, record the lower number.
  4. If the pointer appears to be exactly on a number, record the next lowest number unless the pointer on the dial to its right has passed zero.
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