Switching your broadband plan is simple

Switch to First Utility broadband and get a plan to suit your needs. The switching process is simple and takes just 14 days. Best of all, we'll manage everything for you.

How do I switch to First Utility Broadband
How do I switch to First Utility Broadband
Do you know how easy it is to switch? | First Utility Broadband
Do you know how easy it is to switch? | First Utility Broadband

The benefits of switching to First Utility

Still on the fence about switching to First Utility broadband? We’ve got a few benefits that may change your mind. Unlike other providers, we won’t raise your prices after your initial 18 month term ends. All our plans also come with:

Unlimited DownloadsTotally unlimited broadband with no usage caps, even at peak times
No upfront chargesNo upfront charges, free connection and router delivery saving up to £59.99
No nasty surprises at the end of your contractUnlike other providers, at the end of you contract we’ll not increase your monthly charge
Line rental includedLine rental included, and if you make a lot of calls we have a range of call packages

Already an energy customer? Broadband discount available - click here for pricing

Switching from BT, EE, TalkTalk, Sky or Plusnet

Switching from most providers is really simple and usually takes around 14 days. If you have an existing phone line, simply sign up for one of our great value packages and we’ll take care of the rest. If you don’t have a working phone line, we’ll normally need to send an engineer to install a new phone line - this costs £60. Your phone line and broadband will normally be live as soon as it is installed. If you want to keep your existing phone number, make sure you give it to us when you place your order.

Switching from Virgin Media

If you are switching from Virgin Media, you will normally need to have a new phone line installed as they use a different network. Simply sign up to one of our great value packages and we’ll arrange for an engineer to come and install a phone line at a time that is convenient to you. Your phone line and broadband will normally be live as soon as it is installed. You will normally get a new phone number if you transfer from Virgin. You will need to contact Virgin Media to cancel your service, we recommend you do this once we have confirmed your activation date.


Check out our Broadband Products

Already an energy customer? Broadband discount available - click here for pricing

Average download speed 63Mbps*

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Average download speed 35Mbps*

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Average download speed 11Mbps*

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*Broadband speeds are measured in megabits per second (Mbps) and show how quickly you can transfer data to and from the internet

The maximum download speeds that can be attained are: First Broadband 17Mbps, SuperFirst Broadband 38Mbps and UltraFirst 76Mbps. The maximum upload speeds that can be attained are: First Broadband 1Mbps, SuperFirst Broadband 9.5Mbps and UltraFirst Broadband 19Mbps

The average download speeds that can be attained are First Broadband 11Mbps, SuperFirst Broadband 35Mbps and UltraFirst 63Mbps. The average upload speeds that can be attained are: First Broadband 1Mbps, SuperFirst Broadband 9Mbps and UltraFirst Broadband 17Mbps. Average speeds are based on the download or upload speeds of at least 50% of our customer base at peak time (8pm - 10pm)

Broadband speed can be affected by the quality of your phone line, how far your home is from the telephone exchange or cabinet, the wiring in your home, electrical interference and how many people are using the sites you're visiting. We'll use your postcode and phone number (if you provide it) to give you a personalised estimate of the speeds you can expect to receive

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