BT to increase their broadband and call prices effective from 16th September 2018. Click here for more details. BT will be contacting affected customers over the coming months and any price rise notification from BT should outline a customer’s right to leave. Customers will have 30 days from receipt of the price rise notification to exit their contract without early termination charges. However, customers should contact BT to ensure no charges are applicable.
All our broadband products include your landline and pay as you go calls. If you make a lot of calls, you can add our evening and weekend, anytime or international call packages.
We don't believe in upfront charges so we don't have any. With us, you'll get free connection and router delivery. This can cost as much as £59.99 with other providers.
All our products are totally unlimited and we will never slow your service down, even at peak times. This means you can enjoy watching as many movies or downloading as much music as you like without worrying about additional charges.
Our broadband products are subject to a minimum contract period of 18 months. Unlike other providers, at the end of the minimum period we'll not increase your monthly charge.
Our broadband service is supported by the same UK-based call centre that you call for energy. For 2016/2017 we have recently been awarded Customer Service of the Year for utilities and are Good Housekeeping Reader Recommended for service and value for utilities.
*Broadband speeds are measured in megabits per second (Mbps) and show how quickly you can transfer data to and from the internet.
The maximum download speeds that can be attained are: First Broadband 17Mbps, SuperFirst Broadband 38Mbps and UltraFirst 76Mbps. The maximum upload speeds that can be attained are: First Broadband 1Mbps, SuperFirst Broadband 9.5Mbps and UltraFirst Broadband 19Mbps
The average download speeds that can be attained are First Broadband 11Mbps, SuperFirst Broadband 35Mbps and UltraFirst 63Mbps. The average upload speeds that can be attained are: First Broadband 1Mbps, SuperFirst Broadband 9Mbps and UltraFirst Broadband 17Mbps. Average speeds are based on the download or upload speeds of at least 50% of customers at peak time. (8pm - 10pm)
Broadband speed can be affected by the quality of your phone line, how far your home is from the telephone exchange or cabinet, the wiring in your home, electrical interference and how many people are using the sites you're visiting. We'll use your postcode and phone number (if you provide it) to give you a personalised estimate of the speeds you can expect to receive.
All broadband products are subject to an 18 month minimum period. If you cancel your broadband product before the end of your minimum period, Early Termination Charges will apply as set out in the price list.
Our price list also sets out the discounts in relation to our broadband products that are available to: (a) First Utility energy customers who purchase one of our broadband products on or after 3rd July 2017; and (b) First Utility non-energy broadband customers who subsequently enter into an energy contract with us. The level of discount will vary depending on a customer's energy tariff and terminating your energy contract, changing your energy tariff or the expiry of your energy tariff will affect your eligibility for a particular discount.
For full terms and conditions please
For our Price List please
For our Code of Practice please
*For our promotional terms and conditions
Your broadband plan will come with 'pay as you go' calls, but you can add extra call packages to this - we have three.
Our evening and weekend call package is great if you make most of your calls (UK) in the evenings and weekends as it includes calls to 01,02 and 03 numbers from 7pm to 7am Monday to Friday and from midnight Friday to midnight Sunday.
If you make a lot of UK calls during the day as well, our anytime call package could save you money as it includes calls to 01, 02 and 03 numbers at any time of day.
If you have friends and family overseas, our international call package means you can talk for longer without it costing a fortune. You will get 600 inclusive minutes to landlines in 40 countries, 75% discount on calls to mobiles in 40 countries and 50% on all other international calls. See the Price List for details.
Inclusive UK calls last for 60 minutes, hang up and re-dial to before 60 minutes to avoid additional charges.
All of our broadband packages are totally unlimited. This means you can download as much as you want, whenever you want and we won't slow you down at any time.
Switching usually takes about 14 days. We'll normally let you know what day your broadband will be live within 48 hours of accepting your order.
Unless you're a Virgin Media customer, you won't need to contact your current provider - we'll do that for you. If you are a Virgin Media customer you'll need to contact them to stop your service, they normally require 30 days notice.
SuperFirst and UltraFirst broadband are fibre products and fibre broadband isn't available nationwide. When fibre broadband becomes available in your area we will let you know.
Our network partner does not have a nationwide network and as such we may not be able to provide our services in certain areas. Additionally, there are certain incompatible products such as BT Basic that means we cannot always take over an existing service.
The price you pay for you broadband may increase or decrease if you leave First Utility for energy or you change your energy tariff, please see the Price List for details.
Normally, the monthly charge that you pay will not increase at the end of your minimum term unless you have signed up to a special offer which will be detailed in your order confirmation.
We need this to ensure we can provide broadband at your home and to estimate your broadband speed more accurately. If our checks show that your phone line isn't compatible with our systems or you don't have an existing line, we may be able to install a new one, we charge £60 for an engineer to do this. You just need to let us know a convenient date and time.
Normally you can keep your phone number. We'll always try to do this for you, but there may be circumstances where we aren't able to. If this happens, we'll contact you before changing your number.
Contact us on 01926 328 002 or email firstname.lastname@example.org