First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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25496 reviews on Trustpilot
  • Vinod Malayil
    Worst service Provider.
    Worst service ever..always billed wrong..No Response..Even i emailed to the CEO of the company, with no outcome or response.
    4 hours ago
  • Jenny
    In all ways I have been very satisfied …
    In all ways I have been very satisfied with First Utility and have been with them now for over 2 years.
    9 hours ago
  • Smackie65
    Poor systems and completely inadequate on all levels.
    I left after they failed to resolve account issues that lasted over TWO YEARS! From day one is was a disaster as they opened an old account from years before and not a new one. This mistake was never rectified in the two years of dire service resulting in the app never working and utterly confusing bills. It took an eternity getting through to customer services then only to be met by lots of confused staff with lip service and no answers. My frustration was compounded at time of leaving as I was in credit of £420. I chased it for 6 weeks and then after I left they took another £115! Now I’m owed £535 and I'm not even supplied by these idiots. Each call has the same result, no answers and it’s everyone else’s fault but First Utility. Avoid this crowd like the plague. Pay the little extra and go with a professional setup. My opinion is they have grown too large. Well beyond their capabilities, with fragile systems are collapsing in on themselves; all at the customers’ expense.
    13 hours ago

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