First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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23880 reviews on Trustpilot
  • ian
    For the second time they messed up the switch.
    Takes a long time to get to speak to a person (not a free call). They would not believe my opening reading virtually calling me a liar .I had to send a photo of the meter before they would believe me,unlike E.D.F. who could not have bean more helpful. They did not ring back when they said they would. This is the second property I have switched to them where the switch has been messed up. It will be the last !!
    5 hours ago
  • Cam3bridge
    Dreadful customer service and threatening behaviour
    They made a mistake on my bills for a year & when I left, instead of admitting it despite it being clear from the notes, they're sending debt collectors after me for £160. Outrageous. They say they'll call at a certain time but they don't, or they call several hours later when you've told them you can't talk. Rude, offensive staff. Disgusting.
    12 hours ago
  • Andrew
    Been ok
    Mixed experience found that sometimes my issue wasn't really owned by you and had to keep chasing it to make sure it was resolved and would continue to do that again if it reoccurred
    1 day ago

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