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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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24738 reviews on Trustpilot
  • Mary
    I have had numerous problems with the …
    I have had numerous problems with the payment system, including threats to take me to court for non-payment, even though the invoices clearly stated that there was a valid Direct Debit in force.
    6 hours ago
  • Barbara
    The energy billing is fine but I am …
    The energy billing is fine but I am still waiting for my smart metet requesyed over 2 years ago. I tequesyed it a few weeks ago and still nothinh
    7 hours ago
  • Andrew H Moore
    Very good service , highly recommended
    I have found first utility a first class company to deal with...
    7 hours ago

Good Housekeeping


We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

Find out what they had to say about us here.

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