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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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24376 reviews on Trustpilot
  • P S Jones
    mixed bag but generally very helpful
    The first time I contacted support the phone was answered promptly and very satisfactorily; the second (and last time so far) I needed advice I could not get through on the telephone and had to wait quite a while for a response which was, once again, really helpful. Happy with the service so far but remember they cannot use smart meters
    35 minutes ago
  • Kirsty
    No problems, simple to use
    App is easy and simple to use, can see your account, usage etc. Contacting first utility is easy, speak to someone quickly, great customer service.
    3 hours ago
  • BD
    Helpful customer service people
    Polite and helpful if you ring the call centre. Quick to switch, good online system etc.
    3 hours ago

Good Housekeeping


We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

Find out what they had to say about us here.

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