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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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23445 reviews on Trustpilot
  • Nozer
    Good energy supplier
    Not had any problems with them but they are so slow with making the bill available.
    1 hour ago
  • Nigel
    Had so much trouble with scotish power and EDF
    1 hour ago
  • Janice
    not a happy chappy
    Wasn't happy with the experience of the call, gentleman came across full of himself, it really allow me to explain purpose of call. Even felt i came off the call very disappointed, because when i first moved to First Utility the customer service was exceptional. Very disappointing, which does encourage myself to stay with first utility
    1 hour ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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