First Utility Customer Reviews
We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.
That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.
The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.
First Utility reviews
“We are delighted that First Utility is part of a growing band of organisations who understand that providing superior customer service can positively affect the bottom line. Achieving ServiceMark is a sign that the First Utility is putting customer service at the centre of its strategy and is determined to constantly evolve plans for service improvement.”
Jo Causon, Chief Executive, The Institute of Customer Service