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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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24766 reviews on Trustpilot
  • clive
    pleased with the service very difficult …
    pleased with the service very difficult to speak to customer services
    1 hour ago
  • David Sinclair
    So first utility are cheaper than the rest
    So first utility are cheaper than everyone that's ever phoned me trying to offer a cheaper deal and I get phoned a lot. Customer service is good however I'm still waiting on my Gas smart meter and the smart meter display is a bit cheap and nasty compared to others that I've seen but hey who cares about that
    2 hours ago
  • Graham
    Quick and easy to switch to
    Quick and easy to switch to. good e-mail information, easy to post readings and excellent help when telephoned.
    10 hours ago

Good Housekeeping


We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

Find out what they had to say about us here.

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