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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.5 from 0 - 10
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20563 reviews on Trustpilot
  • Lizzie Eyre
    At last a company I can trust!
    You make the business of my bills so much easier; I am very happy with the service I have received, being able to check up on my usage each month and the fact that I am paying a lot less than I had been.
    33 minutes ago
  • David
    How to get it right
    The ships have got it all,Accomodation,staff to serve you & clean your rooms,staff to cook & serve you,fabulous meals,great shows,relaxation spaces or privacy on your own balcony. It's a life!They even change your views for you.
    1 hour ago
  • Peter
    Meter Readings
    Once a month I have to climb a stepladder to read the electrical readings,and I am almost 84!
    1 hour ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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