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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.4 from 0 - 10
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22820 reviews on Trustpilot
  • MARK MAYNARD
    GAS/ELECTRIC AND BRORDBAND
    I HAVE BEEN WITH FIRST UTILTY SINCE 2014 FIND THEM FIRST CLASS AND WOULD RECOMEND THEM TO PEOPLE I TALK TO AS A STROKE SURVIVOR THAY LOOK AFTER ME AND ONLY A PHONE CALL AWAY
    15 hours ago
  • John Porteous
    A load of rubbish
    First Utility are the worst company l have ever dealt with ! If you're thinking of switching please don't go to First Utility ,.
    16 hours ago
  • Adrian
    Poor customer service and inaccurate accounting
    Lack of bills received followed by having paid £80 which was continually requested for payment and added to each subsequent bill. Even providing documentary evidence of payment still resulted in the same issue. I now notice they received Customer Service Award for 2017!! Obviously all in the same inner circle related to the Turpins!! Give them a very wide berth.
    21 hours ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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