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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.4 from 0 - 10
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22621 reviews on Trustpilot
  • Lindsey
    First Utility are the absolute worst company to deal with. I have had a dispute with them for almost 18 months. It was taken to the complaints department who initially told me my account was on hold until the complaint was fully investigated and I would be put on a cheaper tariff. This went on for months and I was left to constantly chase them for a response. They ignored my emails to the point that my account which wa on "hold" had built up over £1000 in arrears. I was gobsmacked and arranged a payment plan of £100 per month. I have never missed a payment but receive constant calls for payment demands. I have spoken with 5 different people this week including a manager and the complaints department who have all apologised, assured me the calls were in error and promised me they would stop - until the next day, when they call to chase payment again!!! Shocking!
    13 hours ago
  • Bernadette
    New customer
    Very helpful & informative personnel
    22 hours ago
  • Michael C
    The initial contact with First utility was excellent and the level of customer service received from the staff member was informative and professional,
    My enquiry was handled professionally, in a friendly manner - absolutely no complaints whatsoever. First class service. Thank you.
    1 day ago

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We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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