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Reviews

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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23878 reviews on Trustpilot
  • Andrew
    Been ok
    Mixed experience found that sometimes my issue wasn't really owned by you and had to keep chasing it to make sure it was resolved and would continue to do that again if it reoccurred
    9 hours ago
  • Katie
    Great service
    Great app- easy to keep updated
    16 hours ago
  • Sarah
    Great all round company
    Very helpful great prices great all rounder company
    17 hours ago

Good Housekeeping


We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

Find out what they had to say about us here.

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