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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.4 from 0 - 10
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22389 reviews on Trustpilot
  • Eric
    Changing suppier
    A VERY QUICK TRANSITION BY A VERY GOOD AND PLEASANT CALL CENTRE ERIC
    5 hours ago
  • Derick Acton
    All gone pear shaped
    Up to May, I was receiving monthly"account statements" by e mail. They have now stopped despite my request. To make matter worse, when I try to log in to my account, it tells me my password is incorrect. This, despite the fact that I am using the same password I have always done. Thirdly, and I find this incredible, despite the fact that I submit accurate readings, on a monthly basis, you still use estimates, WHY?
    8 hours ago
  • Ion
    well done switch
    well done switch problem free
    17 hours ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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