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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.4 from 0 - 10
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22234 reviews on Trustpilot
  • Leonard Catton
    Customer service
    Tell you every think you want to here but nowt hers sorted my second time I have been with First Utility and it has got better but I will say the rest are no better.
    2 hours ago
  • Linda O
    Confusing bills from day1
    Absolutely demented with this supplier. Confusing bills. I refuse to pay by direct debit. Billing me for enormous amounts every month. When I was with npower I never used that much in one month. Sick to death of them and need to switch but will of course get penalised as Ive had a belly full since I joined them in jan this year.
    4 hours ago
  • owner
    Communication and understanding what the customer wants is rubbish
    Communication and understanding what the customer wants is rubbish. Purchased a second home June 29th, have called 3 times to set up metres for this home, yet still no response.
    4 hours ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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