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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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23361 reviews on Trustpilot
  • Mark Newton
    Decent rates
    Been with 1st utility for a couple of years and decided to remain with them after my initial tariff was ending.They offered another reasonable rate and as their service has been good why change so I stuck with them.
    13 minutes ago
  • Customer Mike Timby
    My valuation of first utility
    I think first utility is an efficient and well organised company, however you are not offering A very good deal, for the future
    17 minutes ago
  • Lynn
    So glad I moved to first utility
    I admit I wasn't sure two years ago whether to try this company, but I'm so glad I did. I had been with three of the big providers and was so angry at their idea of customer service that I decided to move to a completely different company. What a change! Polite, helpful and even better you get through to them fast, no matter what time you call. They keep you up to date, but only about your account, no trying to sell me on things. The easy email once a month about sending them your readings, I don't think I've been this clear with a power company ever. Honestly I very much doubt I'd ever go to any other power company ever again. I even moved house with them, it was a stress free piece of cake. I've now got family and friends changing to them too!
    25 minutes ago

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We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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