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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.3 from 0 - 10
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24371 reviews on Trustpilot
  • David
    Still waiting
    The lady who handled my bill dispute was amazing however I still waiting to a be contact to arrange a smart meter to be installed. Being waiting since January
    4 hours ago
  • brian jones
    great company
    Been with First Utility 3 years never had any reason to complain with the few phone calls made. More than happy with there tariffs and saved a huge amount compared with previous suppliers (at least 3 of the big 6). Really easy to submit meter readings each month and know cost exactly within a few days.Would (and do) recommend to everyone.!
    5 hours ago
  • Sen
    First Utility
    I have been with First Utility approx 4 months now so far I have had no issues my bills seem alot cheaper compared to British Gas. I have spoken to customer services on First Utility I can honestly say they have been excellent.
    6 hours ago

Good Housekeeping


We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

Find out what they had to say about us here.

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