Our customer service team are here to help you with more than queries about your bill. Our team are here to help you with a whole range of things, such as if you're having trouble paying your bill, you have special requirements or you're not happy with an aspect of our service.
These standards are available for you to download here.
This document outlines the range of services available to help protect our vulnerable customers.
This document outlines the standards that we and your electricity and gas distributors promise to adhere to in providing a service to you.
We will do all we can to help you if you are or believe you may experience difficulty paying your bill. This document outlines the steps we will follow and the support we can provide you with.
This document outlines our performance for 'Guaranteed Standards of Performance'.
This document contains full details of the services offered to our Prepayment customers. It explains prepayment meters and how we support customers who use this service.
This document outlines what to do if you have any concerns about gas safety.
This document offers a list of charges that come into force when certain conditions apply as specified in the Terms and Conditions.
This document outlines our Complaints Handling procedure.
This document outlines our policies on slavery and human trafficking.
This document outlines our appointment criteria.
This document outlines our approach to tax.
This document outlines information about efficient use of energy in your home and provides details of third parties who can provide you with further information.
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If you would prefer to have any of the documents emailed or posted to you please use our contact form to request a copy.