Giving you the best possible experience is the most important work we do every day
We believe in a more positive, engaged and informed relationship between customer and supplier. So no matter if you’re new or not to First Utility, we’re committed to looking after you fairly by:
- Treating you as we’d like to be treated - by acting honestly, transparently, appropriately and professionally at all times
- Making it easy for you to get in touch with us - however and whenever is convenient, we’d be pleased to hear from you
- Giving you the best possible deals we can - we’ll always offer you our cheapest prices and best deals whether you’re a new or existing customer
- Providing the best possible customer service - we invest heavily in staff training and high-tech systems so that our service continues to strengthen as we continue to grow
- Making it simple to understand and manage your account - through accurate and easy to understand bills, number one rated customer app and fun account tools
Awards for customer service
How to get in touch
Our customer care teams are on hand to answer your questions, problems or requests.
You can contact our award winning customer services teams via our online assistant Ask First (available 24 hours a day).