Key stats and facts

  • Founded in 2008, First Utility is the UK's largest independent energy, broadband and home-services provider
  • We offer straightforward multi-utility products and services to help keep household costs down and make life simple
  • A new customer chooses to join First Utility (on average) every 3 minutes and today we supply gas and electricity to 4% of the UK’s domestic energy retail market - that’s almost 1 million UK homes
  • Through cheaper energy bills, we’ve saved our customers over £500million in the last eight years
  • 1500 employees work in our Warwick, Coventry and London offices and we are proud to be an accredited Living Wage employer
  • We are a proud charitable sponsor of the NSPCC


Recent Awards

  • First energy company to be recommended by Good Housekeeping readers for our customer service and value for money
  • First energy company to be recommended by Netmums members for our products and services
  • Winner of Customer Service of the Year 2017 in the Utilities Category
  • Achieved 84% customer satisfaction score in the 2016 uSwitch Energy Awards
  • Awarded The Institute of Customer Service’s prestigious Service Mark in 2016
  • Listed in the Sunday Times Grant Thornton Top Track 250 UK companies three times, in the Sunday Times Virgin Fast Track 100 companies four times and Sunday Times HSBC Top Track 100 companies for the first time in 2016

All stats accurate as of March 2017.

Customer service of the year 2017
Good Housekeeping reader recommended
Trust pilot

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