Send us your ideas


At First Utility we don't just provide you with great tariffs, we put our energy into giving you tools to understand your energy consumption. We've been working that way since 2008 and as we grow, we constantly look into ways to give you greater control.

It follows that if we're constantly innovating, we also need constant ideas. If you have a brilliant idea about the services we can provide simply click the button below to complete a quick form and we'll do what we can to test it out.

Tell us your ideas>

We've already achieved so much

We regularly review the ideas we get from our customers and use them to develop new services and improve existing ones. Here are just some of the ideas we’ve taken on board to ensure First Utility is always one step ahead of other energy companies:

Easy to get in touch

You wanted easier ways to get in touch so we’ve introduced live chat on our website, using hi-tech artificial intelligence software. With our online assistant 'Ask First' you can type in your question and receive instant answers about your account. Give Ask First a try.

Easy meter readings
You wanted easier ways to send us your meter readings each month.

Simple, online meter reading
You can now send us your meter readings using our mobile app as well as via your online account. Our app works on Android and iOS mobile phones and tablets and is the simplest way to submit readings. We even include a torch on supported devices to make reading your meter even easier! By sending meter readings to us each month we can build up a really detailed picture of how you use your energy and use it to give you insights and information about your usage.

Easier to manage payments
You wanted easier ways to pay.

Automatic payments
We've launched automated payment system, so now paying your bills is as easy as picking up the phone.

Be first to test the ideas!

Many ideas need testing with real customers before we roll them out.
If you want to trial our newest products and services before anyone else, join our Customer Panel

Join the Customer Panel
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