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How to switch to first:utility

Many people in the UK pay over the odds for their gas supply and can save money if they switch gas and electricity to a new supplier. There can be many reasons why a household wouldn’t choose to switch gas provider in order to save money. Just some of the reasons not to switch gas can be that they are simply not aware that they can switch gas or that they think that the switch gas process will be too complicated and they could end up being in a worse situation than they already were. It is definitely worth seeing if you can switch gas provider though as you may be able to significantly reduce your annual bill when you switch gas and electricity supplier, and the switch gas and electric process is simple too.

At First Utility, we offer three dual fuel tariffs that combine electricity and gas supply. By having both your electricity and gas supplied by one company you can often save more money that if you had them from separate energy suppliers or just switch gas on its own.

To find out if you could save money when you switch gas and electricity simply click our 'show prices' button below. If you input your postcode into the box when prompted you will be shown the best tariff for your region.

Show prices

If you find that you could save money on your energy bills if you switch gas and electric to us then rest assured; we make the switch gas process completely transparent and simple. Just fill in our online form and we'll handle the rest.

Below is a basic outline of the switch gas and electric process and the timescales each step should take. Please note, timescales are only approximate and may vary depending on the date your supply goes live.

1. Work out the tariff for you and apply online
This is a simple process and should only take around 5 minutes.
Day 1
2. Your 7 working day cooling off period ends
After registering to transfer your energy supply you have a 7 working day cooling off period. During this time you can cancel your application at any point without penalty.
Week 1
3. You become a First Utility customer
Once your cooling off period ends we will start to switch electricity and gas for you. This process will take approximately 4 weeks. 5 days before your supply goes live we will email you to confirm your supply start date.
Week 2
4. We email to confirm your supply start date
5 days before we complete your transfer we will email you to confirm the date when we’ll start to supply your energy (we call this your supply start date). We will also ask you to email us your current meter readings. If you have applied for Dual Fuel energy your gas and electricity may start on a different day so we may send you two emails..
Week 5-7
5. Receiving your first bill
You will receive your first bill, and we will then bill you monthly. Until your smart meters are installed you can still receive accurate bills by submitting your meter readings each month. We will email you to let you know when we need your readings.
Within 6 weeks
6. Installing your smart meter
We’ll let you know as soon as the next generation smart meters are available to be installed in your area. When you’ve got your smart meters you’ll say goodbye to submitting meter readings, and hello to the next level of detailed energy usage information, helping you save even more.
1. Work out the tariff for you and apply online
This is a simple process and should only take around 5 minutes.
Day 1
2. Your 7 day cooling off period ends
After registering to transfer your energy supply you have a 7 day cooling off period. During this time you can cancel your application at any point without penalty.
Week 1
3. You become a First Utility customer
Once you have registered it takes approximately 4 weeks to transfer your energy supply to First Utility.
Week 6
4. We will request your meter readings
In your first month of billing, and every month thereafter, you will receive an email from us 5 days before the end of the month reminding you that it's time to submit your meter readings. This email will contain your estimated readings for electricity and gas, along with our charges.
Week 9
5. Log in to your account to submit your accurate meter readings
Also contained within this email will be a link to your First Utility online account. By clicking this link you can submit your actual meter readings for both your gas and electricity, ensuring your bill is accurate and not estimated.
Week 9, and every month thereafter
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