Switch energy supplier

If you have been with your current gas and electricity provider for a while or think you might be paying over the odds for your gas and electricity, it is definitely worth shopping around to see if you could save money if you switch energy supplier.

 

It's easy to find out if you could switch energy supplier and enjoy cheaper gas and electricity by moving your household energy to First Utility. Simply click the 'show prices' button and enter your postcode when prompted. This will bring up the best tariff we can offer you, and any other tariffs that may also available for residents in your local area looking to switch energy supplier.

 

First Utility - energy company with a difference

 

If you live in the East or West Midlands you could be eligible for the First Utility smart tariff if you decide to switch energy supplier. With the smart tariff you get a free smart meter, using our cutting edge smart meter technology. Our smart meters submit automatic meter readings for your electricity every half hour, and your gas readings are transmitted on a daily basis. This home energy information is then uploaded into a personal online account. When you log in to your account you can view and monitor your energy usage and see your current and previous bills. You also enjoy accurate bills, and won't ever need to read your meter again.

 

If you decided you'd like to make your meter smart and switch energy supplier to First Utility, all you have to do is fill in our simple online form and we'll handle the rest.

 

So you know what's involved if you switch energy supplier, below is a basic outline of the switch energy supplier process and the timescales each step should take. Please note, timescales are only approximate and may vary depending on the date your supply goes live.

 

Smart CustomersiSave customers

1. Work out the tariff for you and apply online
This is a simple process and should only take around 5 minutes.
 

 Day 1

2. Your 7 day cooling off period ends
After registering to transfer your energy supply you have a 7 day cooling off period. During this time you can cancel your application at any point without penalty.

 

 Week 1

3. You become a First Utility customer
Once your cooling off period ends we will start to transfer your electricity and gas. This process will take approximately 4 weeks. 5 days before your supply goes live we will email you to confirm your supply start date.

 

Week 6

 

4. You select your smart meter installation date
Within 2 weeks of your supply going live we will ask you to choose a date for your meter installation. This meter installation date should be sometime within the following 6 weeks. While waiting for your smart meter you can get accurate bills by sending us your meter readings every month.

 

Week 8

5. We install your smart meter

On the agreed date our meter installation partner, OnStream, will come and install your smart meter. You'll need to be at home on this day to let the meter engineer into your property.

 

Once your smart meter is installed you can start enjoying the great benefits on offer, including viewing your energy usage online via our web portal and accessing Google PowerMeter.

 

Week 14

1. Work out the tariff for you and apply online
This is a simple process and should only take around 5 minutes.
 

 Day 1

2. Your 7 day cooling off period ends
After registering to transfer your energy supply you have a 7 day cooling off period. During this time you can cancel your application at any point without penalty.
 

 Week 1

3. You become a First Utility customer
Once you have registered it takes approximately 4 weeks to transfer your energy supply to First Utility.

 

 

Week 6

 

4. We will request your meter readings
In your first month of billing, and every month thereafter, you will receive an email from us 5 days before the end of the month reminding you that it's time to submit your meter readings. This email will contain your estimated readings for electricity and gas, along with our charges.

 

Week 9

5. Log in to your account to submit your accurate meter readings

Also contained within this email will be a link to your First Utility online account. By clicking this link you can submit your actual meter readings for both your gas and electricity, ensuring your bill is accurate and not estimated.

 

Week 9, and every month thereafter