What our customers say

As a business we’re on a journey to make a difference in energy. Today we’re working to incorporate your suggestions and feedback, and you’ll be able to measure just how we’re doing through our on-going surveys.

Our most recent survey found that 74% of our customers were satisfied with our service, however we know we can do better. To help us with this, please submit your comments here.

Unfortunately we're not able to respond directly to all feedback, so if you'd like a personal response on an issue please contact us via our customer service form

I wouldn\'t like to think what my bills would be if I was still with one of the Big Six! I have already recommended First Utility.

N. Owens

Your website also is easy to use if it stays like this I will be with you for a long time.

D. Bowman

I appreciate the fact that you have taken the time to look in to this for me, it's nice to have good customer service for a change!

Z. Thackrah

...a real alternative to the ‘Big Six’ energy companies in the UK.

B. Nobes

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