Leaving first:utility

Is there an exit/uninstallation fee?

No. Customers who sign up to our Smart or iSave tariffs are not contracted to first utility and therefore will not have to pay exit fees.

What happens if you increase your prices and I no longer want to stay with you?

Should you wish to leave First Utility  you must inform us no later than 20 working days after we inform you of the tariff increase, in order for these tariff increases not to apply to your account.  Following notice of termination being given as above, we must then also receive notice from your new supplier within 15 working days, that they will begin to supply your premises with electricity and / or gas within a reasonable time period, in order for these tariff increases not to apply to your account.
Please be aware that, where you have any outstanding charges, we may prevent your transfer to another supplier until those charges are paid.

What do I do if I want to leave first:utility?

We are always sad when a customer decides to leave, and ask that you give us a quick call to see if we can save you money and improve our service to you. We may be able to switch you to an alternative tariff that better suits your usage patterns.

If you still wish to leave you can terminate your contract with 28 days notice at anytime, if you are on a tariff with no contract. If you are on a two year contract and have been with first:utility for less than 2 years, an exit fee of £50 per fuel may apply. This will be detailed in the tariff sheet you were given at the time you signed up to first:utility. If you are unsure whether this fee will apply to you please call customer services quoting your account number and they will be able to tell you.

To cancel your account email customer.service@first-utility.com or call
0845 215 5000. Our opening times are 8am–8pm Monday to Friday and 9am–5pm on Saturdays.