More about the iSave tariff

Does the iSave tariff include a smart meter?

No. The iSave tariff is an online product, designed to provide you with as-close-to-accurate bills as possible through encouraging you to submit monthly meter reads.
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Can you provide me with 100% accurate bills without a smart meter?

No. Only smart meters can provide 100% accurate bills each month, however with iSave you can submit regular meter readings to ensure your bills are very close to accurate.

What is the process for submitting meter readings - is it easy?

Yes, we realise that most people have been customers of other energy suppliers, and will not be used to this new process, so we have made it as easy as possible.

The process is:

You become a first:utility iSave customer and your supply is switched over
In your first month of billing you will receive an email from us 5 days before the end of the month reminding you that it is time to submit your meter read
The email will contain your estimated readings for electricity and gas and our charges
To make this figure accurate customers can simply click on the link in the email
The link takes you to your first:utility online account where you can type in your meter reads for both meters (electricity and gas).

Can you supply me with electricity only?

No. The iSave tariff is dual fuel only.

How do you pay the dual fuel discount?

The duel fuel discount will be credited in the first year, subject to a year's consecutive Direct Debit payments.

Will you notify me if the prices set out in the iSave tariff change and what notice will you give me?

Yes. As this is a variable tariff, our rates may change from time to time, in line with any wholesale energy market increases and decreases. Any amendments to the tariff will, where practical, be communicated to you within a minimum of 35 (thirty five) days. If the change to your tariff is to your significant disadvantage, when compared to the rest of the industry, subject to clause 2.3 of our terms and conditions, you may terminate the contract.