We aim to ensure you don't experience any problems with our service. However, if you wish to make a complaint please contact our Customer Services department:
Tel: 0845 215 5000
Email: customer.services@first-utility.com
Write to:
Customer Services
first:utility
PO Box 4360
Warwick
CV34 9DB
If you feel your complaint has not been handled to your satisfaction, you can request to speak to our Customer Complaints Manager.
We aim to handle all complaints at the time of your first call or contact and are committed to responding in writing within 10 working days. A record will be made on your customer account of any conversations and the resolution made.
If we need to collect any further information or investigate the complaint, we will give you a reference number for any future contact and keep you updated on the progress and the final resolution.