Your online account
Once you become a customer, we will email you with your log in details. Here's a quick look at what you can do with your account;
Monitor your energy usage online
If you have a smart meter installed as part of the Smart as Standard tariff, then you will be able to see your monthly, weekly and daily usage for both electricity and gas - you can even drill down to your half hourly electricity usage!
In addition, you have the facility to export the data shown online for your own use.
Submit a meter read - make your bills more accurate.
If you are an iSave customer you can submit your meter readings via your online account. Doing this helps us make your bill as close to accurate as it can be (without a smart meter).
Your online account stores all of your read submissions so you can easily view the history.
Keep track of your bills
One of the most useful things about your online account is that you can access all your bills. They are stored on there for you so you don't have to worry about printing them off and having lots of paper work around the house.
There is a useful breakdown of how much you have paid for your energy each month.
Already a First Utility customer? Then sign in to your account and see for yourself!Sign in›
Questions about your online account
- How soon after my smart meter is installed can I view my usage online?
After your smart meter has been installed you will normally be able to view your electricity and gas usage within 72 hours.
- I have logged into my online account but I can't see my usage?
If you have only just had your smart meter installed this may be because there has been a delay in setting the communication link up. We aim to have all customer usage data available online within 72 hours of your meter being installed but this process can take longer. If you still cannot view your usage one week after your smart meter installation please email email@example.com and we will get a member of our technical services team to investigate.
If you are an existing customer that regularly views your online usage this may be due to a communication failure. Just like a mobile phone, there are occasions when the signal from your smart meter fails. This is temporary and full visibility will be restored. This will not affect your usage data as the meter stores reads for up to 40 days.
- Why isn't my gas usage showing every half hour?
It is only your electricity data that will be displayed half hourly. Gas is shown daily.