About us
The UK’s leading smart meter energy supplier
We are an energy company with a difference.
We want to help you understand and manage your energy consumption, reduce your carbon footprint, and ensure you receive accurate bills.
Contact us
If you have any difficulty
logging in to your online
account call our Customer
Service team on 0845 215 5000
first: for telecoms
As well as energy, we also provide telecoms services.
Our telecoms division, First Telecom, could save you money on your phone calls and line rental.
Your online account
Watch our video to find out how an online account can help you manage your energy usage.
Manage your account
Log in to manage your home energy account online, for accurate and transparent billing
Your online account
Available to customers with smart meters
Along with your free smart meter, we will also provide you with a First Utility online account where you can view your daily energy consumption and monthly bills at your convenience. You have access to your monthly, weekly and daily usage for both electricity and gas, and can even drill down to your half hourly electricity usage. This gives you visibility and control of your energy usage, allowing you to implement changes within your home to reduce utility costs and help the environment.
Your online account also gives you access to previous bills, so you can compare them to your latest bill and identify any affects that your changes have made. In addition, you have the facility to export the data shown online for your own use.
Visit a sample account where you can click on graphs and charts to view usage
Find your way around
To make the most of the information your First Utility account provides, take a look at our quick video demo. It demonstrates how you can view the breakdown of your energy usage and identifies areas where you can make energy and cost savings.
Questions about your online account
- How do I use my online account?
Information for Smart customers
When we start to supply your electricity and gas we will send you an email containing your user name and password. You will need these in order to log in to the customer portal and view your online account.- To access your online account you will need to visit www.first-utility.com.
- Click on My Account located in the top right navigation bar, this will take you to the log in screen.
- Enter your username and password
- Once you have logged in to your account you can view your electricity usage every half hour and your gas daily. You will also be able to view your most recent and historical bills
Information for iSave customers When we start to supply your electricity and gas we will send you an email containing your user name and password. You will need these in order to log in to the customer portal and view your online account.- To access your online account you will need to visit www.first-utility.com.
- Click on My Account located in the top right navigation bar, this will take you to the log in screen.
- Enter your username and password
- Once you have logged in to your account you can view your monthly bill.
- You can also submit regular meter reads through your secure online portal. Look out for the monthly emails that are sent to you to prompt you to submit meter reads.
- How soon after my smart meter is installed can I view my usage online?
After your smart meter has been installed you will normally be able to view your electricity and gas usage within 72 hours.
- I have logged into my online account but I can't see my usage?
If you have only just had your smart meter installed this may be because there has been a delay in setting the communication link up. We aim to have all customer usage data available online within 72 hours of your meter being installed but this process can take longer. If you still cannot view your usage one week after your smart meter installation please email customer.services@first-utility.com and we will get a member of our technical services team to investigate. If you are an existing customer that regularly views your online usage this may be due to a communication failure. Just like a mobile phone, there are occasions when the signal from your smart meter fails. This is temporary and full visibility will be restored. This will not affect your usage data as the meter stores reads for up to 40 days.
- Why isn't my gas usage showing every half hour?
It is only your electricity data that will be displayed half hourly. Gas is shown daily.
- How do I use the online graphs?
When you log into your account, navigate to 'view load profile'
- Select which supply usage you wish to view - either electricity or gas (they are seperate charts)
- Click 'view usage chart' and initially you will see your usage illustrated by month
- Click on the bar of the month that you would like to view - your usage will be broken down by days
- This is as far as you can go with gas
- You can drill down to the half hour with your electricity usage, to do this, simply click on the bar of day you wish to analyse.
- Is there a way of viewing my electricity usage without going online?
Yes, your First Utility monthly bill will show you a complete breakdown of your energy usage. However, you could purchase an energy monitoring unit for £35. This is a remote, digital monitor that works independently of the smart meter. This device will provide you with a quick estimated view on how much electricity you use at certain times of the day, how much it costs and the level of CO2 your household is emitting. This is not a smart meter and is not 100% accurate. However, it is useful for highlighting where you can cut down on your electricity - you'll be surprised at just how much power it takes to boil a kettle or run halogen spot lights in your kitchen! Find out more about energy monitoring units