Switching to us
How to switch to first:utility
Switching to us is simple; once you've selected your tariff and filled out our online registration form we will handle the rest, keeping you updated at all stages of the process.
Below is a basic outline of the switching process and the length of time each step should take. Please note, timescales are only approximate and may vary depending on the date your supply goes live.
|1. Work out the tariff for you and apply online
This is a simple process and should only take around 5 minutes.
|2. Your 7 day cooling off period ends
After registering to transfer your energy supply you have a 7 day cooling off period. During this time you can cancel your application at any point without penalty.
|3. You become a First Utility customer
Once you have registered it takes approximately 4 weeks to transfer your energy supply to First Utility.
|4. We will request your meter readings
In your first month of billing, and every month thereafter, you will receive an email from us 5 days before the end of the month reminding you that it's time to submit your meter readings. This email will contain your estimated readings for electricity and gas, along with our charges.
|5. Log in to your account to submit your accurate meter readings
Also contained within this email will be a link to your First Utility online account. By clicking this link you can submit your actual meter readings for both your gas and electricity, ensuring your bill is accurate and not estimated.
|Week 9, and every month thereafter|