How smart meters work
Watch our short animation.
Smart as Standard - dual fuel tariff
first: to put you in control
- Free smart meter
- £264 dual fuel discount
- No cancellation fee
- View your energy usage online
The Energy Saving Trust have said that smart meters can reduce household energy bills by 5 - 10%.
Our smart meters do all of the work for you in three simple steps;
£264 at end of each yearChoosing the Smart as Standard tariff for both your gas and electricity comes with a great discount. For each year you are with First Utility we will pay you back £264 Subject to terms and conditions. |
Check your usage |
Do you need electricity only?
The Smart as Standard tariff is also available for customers who only need electricity > Find out more
Questions about this tariff
- Will you notify me if your prices change and what notice will you give me?
Yes. Any amendments to your chosen tariff will, where practical, be communicated to you in advance of the change taking place. If the change to your tariff is to your significant disadvantage, when compared to the rest of the industry, subject to our Terms and Conditions, you may terminate the contract.
- Will the price of this tariff remain the same throughout my contract?
This is a variable tariff so the price can change at any time as a result of increases or decreases to the unit rates or standing charges. Customers are protected against price changes for the first three months that they are on this tariff. We give you advanced notice if we change our prices, In line with our terms and conditions.
If you are looking to fix your prices you may be interested in our iSave Fixed tariff.
- How is the dual fuel discount paid?
From the 1st November 2011 all First Utility customers will receive their dual fuel discount by cheque. The dual fuel discount is our way of saying thank you for choosing us so we think you should be able to choose how you spend it. Customers can find more information on when their discount is due on the gas and electricity charges pages of their bill.
- Is there a cancellation fee for leaving?
If you are on a fixed price tariff with First Utility, then a cancellation fee of £30 per fuel may apply.
This will be detailed in the tariff sheet you were given at the time you signed up to First Utility.
If you are unsure whether this fee will apply to you please contact Customer Services.
Email: customer.service@first-utility.com
Call: 0845 215 5000. Opening times are 8am–8pm Monday to Friday and 9am–1pm on Saturdays.
- Can you supply me with electricity only?
Yes, you can enjoy all the benefits of our smart meters with our electricity only tariff
- What's the difference between an electricity monitor and a smart meter?
An electricity monitor, or energy monitoring unit, is a visual device that you can have in your home, which will give you a quick estimated view of how much electricity you use at certain times of the day, how much it costs and the level of CO2 your household is emitting. It is not a smart meter - only smart meters give accurate energy bills based on actual usage - but it can be useful for highlighting where you can cut down on your electricity.
- Is my smart meter installation free of charge?
When you become a First Utility customer you are entering into an agreement to have your existing meter replaced with a smart meter if you do not already have one. The installation is free, unless stated otherwise, and we will arrange a convenient time with you for this to happen. Once the date of this installation has been confirmed and agreed by you, failure to be present for the installation may result in an abortive visit charge of £65.
> Click here to see how we install your smart meter - it's quick and simple.
- Do I have to have a smart meter installed on the Smart as Standard tariff?
A smart meter is part of the package with the Smart as Standard tariff.
> Click here to see how we install your smart meter - it's quick and simple.
If you are considering switching to First Utility, but would prefer not to have a smart meter installed, take a look at our popular iSave tariff, which offers cheap dual fuel, without your electricity and gas meter being replaced with a smart meter.
- Will a smart meter save me money?
Smart meters provide online visibility of your energy usage, giving you the opportunity to see where you use the most energy, where you waste energy and how you can change your behaviour to save energy and save money.
Smart meters can reduce household energy bills by 5-10% - Energy Saving Trust
- Can I join First Utility without having a smart meter installed?
Yes, with our iSave tariff, which offers cheap dual fuel without a smart meter.
- What happens after I sign-up online for this tariff?
Because we need to install one of our smart meters in your home, the switching process is slightly different to normal. Once you have registered, it takes approximately 40 days to transfer your energy supply to First Utility. Within 60 days of your supply start date we will ask you to choose your smart meter installation date. How quickly we install your smart meter will depend on the availability of appointments within your area. Up until the point your smart meter is installed. you will receive monthly bills from us, with the opportunity each month to submit an accurate meter reading.
> Click here for more information about how switching works.
