Smart tariff

Because we need to install one of our smart meters in your home, the switching process is slightly different to normal. Once you have registered, it takes approximately 40 days to transfer your energy supply to First Utility. Within 60 days of your supply start date we will ask you to choose your smart meter installation date. How quickly we install your smart meter will depend on the availability of appointments within your area. You will receive monthly bills from us, with the opportunity each month to submit an accurate meter reading up until the point your smart meter is installed.   For more information on the switching process please click here.

All customers with smart meters installed are protected against any wholesale rises in gas and electricity for the first three months of joining us. The tariff is variable from this point onwards.

No. Customers who sign up to our Smart or iSave tariffs are not contracted to First Utility and therefore will not have to pay a cancellation fee. However, if you are an existing customer on a two year contract and have been with First Utility for less than 2 years, a cancellation fee of £50 per fuel may apply. This will be detailed in the tariff sheet you were given at the time you signed up to First Utility. If you are unsure whether this fee will apply to you please call Customer Services on 0845 215 5000 quoting your account number and they will be able to tell you.

An electricity monitor, or energy monitoring unit, is a visual device that you can have in your home, which will give you a quick estimated view of how much electricity you use at certain times of the day, how much it costs and the level of CO2 your household is emitting. It is not a smart meter - only smart meters give accurate energy bills based on actual usage - but it can be useful for highlighting where you can cut down on your electricity.

Yes, we always publish our most competitive rates.

This is a summary of the key parts of First Utility's Terms and Conditions. It is not and should not be regarded as a substitute for First Utility's Terms & Conditions, which should be read in their entirety.

Charges for the supply of electricity and gas
Our rates may be amended from time to time. Any amendments to the tariff will, where practical, be communicated to you within a minimum of 35 days after the change has been implemented. If the change to your tariff is to your significant disadvantage, when compared to the rest of the industry, you may terminate the contract - subject to clause 2.3 of our Terms and Conditions.

Additional charges
When you become a First Utility customer on the smart online saver tariff you are entering into an agreement to have your existing meter replaced with a smart meter. The installation is free, unless stated otherwise, and we will arrange a convenient time with you for this to happen. Once the date of this installation has been confirmed and agreed by you, failure to be in residence for the installation will result in an abortive visit charge of £65 All of the tariffs quoted are applicable to Direct Debit payments only. Where you do not pay us by Direct Debit we may levy a reasonable monthly administration charge of up to £10 per account, per month.

Switching from your current supplier
This is a dual fuel product. When we transfer your supply to First Utility we will move your electricity and then your gas. If your current supplier objects to the transfer of your gas we will supply you with electricity only. Should this happen you can choose either to take an electricity only service with us, or leave First Utility.

Billing
The Smart Tariff is an online product. All bills will be electronic and accessible via your online account.

Dual fuel discount
The dual fuel discount of 10% is paid annually after a years worth of consecutive Direct Debit payments.

Prices We will commit to fix these prices for a minimum of 3 months.

Leaving first:utility
You can leave with 28 days notice at any time. This may affect your annual dual fuel discount.