Objection from current supplier
As part of the process we undertake to switch your energy supply to First Utility we have to check whether your current supplier has any objections to this transfer. If they do have an objection you can contact them to resolve the issue, however if they don't object we can continue with the transfer process and get you switched over to us as quickly as possible.
Questions about an objection from your current supplier
- Why would my previous supplier object?
Your previous supplier may object to you switching to First Utility if you have outstanding arrears (this will usually need to be a billed debt which has been outstanding for greater than 28 days), or you have been a customer of the supplier for less than 28 days. If you are a business customer then your current supplier may also object if you have a contract with them that hasn't ended.
- How can I remove an objection?
You can remove the objection by resolving the issue with your current supplier. Normally for domestic customers this will mean either paying any outstanding arrears to your previous supplier or staying with them for the minimum of 28 days before switching to First Utility.
- My current supplier has now removed the objection, can I continue with my registration?
Yes, you can now sign up with First Utility. If your objection was removed within five days of us notifying you about it then you won't need to do anything - we will automatically reactivate your registration for you. However, if it took longer than five days for the objection to be removed by your supplier you'll need to register again - click here to visit our online registration portal. If you have any further queries on objections please contact our Customer Services department on 0845 215 5000.