smart:standard
first: for smart as standard
Cheap dual fuel
Free smart meter
No cancellation fee
Annual dual fuel discount
No estimated bills
Leaving first:utility
We are always sad when a customer decides to leave, and ask that you give us a quick call on 0845 215 5000 to see if we can save you money and improve our service to you. We may be able to switch you to an alternative tariff that better suits your usage patterns.
Questions about leaving first:utility
- What do I do if I want to leave First Utility?
We always ask that you call us to discuss your options when you are thinking about leaving. Customer Services will cancel your account if you still wish to leave.
If you are on a tariff that has no contract or cancellation fee then you can leave with 28 days notice at any time.
If you are on a fixed price tariff with First Utility, then a cancellation fee of £30 per fuel may apply. A tariff guide, given to you at the time you signed up to First Utility, will contain all this information, however, If you are unsure whether this fee will apply to you please contact Customer Services.
Email: customer.service@first-utility.com
Call: 0845 215 5000. Opening times are 8am–8pm Monday to Friday and 9am–1pm on Saturdays.
- Is there a cancellation fee for leaving?
If you are on a fixed price tariff with First Utility, then a cancellation fee of £30 per fuel may apply.
This will be detailed in the tariff sheet you were given at the time you signed up to First Utility.
If you are unsure whether this fee will apply to you please contact Customer Services.
Email: customer.service@first-utility.com
Call: 0845 215 5000. Opening times are 8am–8pm Monday to Friday and 9am–1pm on Saturdays.
- Where can I get advice about switching supplier?
It is advisable that you seek impartial advice and information regarding changing supplier. Advice is widely available online through services such as switching sites (you should check that the site in question is accredited under the Consumer Focus Confidence Code) or from consumer organisations, such as Consumer Direct who can be contacted on 08454 04 05 06.