iSave - dual fuel tariff
first: for helping you save
- 13% dual fuel discount
- No cancellation fee
- Submit meter reads online
The innovative meter read submission feature works in three simple steps;
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At the end of the month we send you an email with an estimation of your usage along with the associated charges. |
There is a link on the email where you can submit meter readings for both your electricity and gas. |
We then use these meter reads to provide you with an accurate bill based on your actual usage. |
Money back at end of each yearChoosing the iSave tariff for both your electricity and gas comes with a great discount. After your first year with First Utility we will pay you back 13% of your annual spend which is capped at £80 for electricity and £100 for gas. To find out what your annual spend might be use our price calculator. Simply enter your postcode above. |
Smarten UpThis tariff doesn't come with a smart meter. A smart meter automatically sends us readings every half an hour for electricity and daily for gas. You receive 100% accurate bills, and there is no need to submit meter reads. We are the only energy supplier in the UK offering smart meters to all brand new customers when they join - and it's completely free when you switch to our Smart as Standard tariff! |
If you are looking for peace of mind when it comes to budgeting for your energy costs you may prefer our iSave Fixed tariff with low prices fixed until March 2013.
Questions about this tariff
- Can you supply me with electricity only?
This tariff is dual fuel (electricity and gas together.)
If your home only runs on electricity you could try our Smart as standard electricity tariff which comes with a free smart meter.
Why not compare our tariffs to see which one is best for you!
- Will the price of this tariff remain the same throughout my contract?
This is a variable tariff so the price can change at any time as a result of increases or decreases to the unit rates or standing charges. Customers are protected against price changes for the first three months that they are on this tariff. We give you advanced notice if we change our prices, In line with our terms and conditions.
If you are looking to fix your prices you may be interested in our iSave Fixed tariff.
- Is there a cancellation fee for this tariff?
No. Customers who sign up to our Smart as Standard or iSave tariffs do not have to pay a cancellation fee if they leave us or change tariffs.
- Is it easy to submit meter readings?
Yes! We have made it as easy as possible.
- In your first month of billing you will receive an email from us towards the end of the month reminding you that it is time to submit your meter read
- The email will contain your estimated bill for electricity and gas with the estimated cost
- To make this figure accurate customers can simply click on the link in the email
- The link takes you to your First Utility online account where you can type in your meter reads for both meters (electricity and gas).
When we receive your meter readings, we will submit these to the industry for validation. In most cases your readings will be validated and we will use them on your bill. If we are unable to use the readings that you have submitted then we will estimate your usage for the month. We will however amend your next bill and reconcile it against the read that you have submitted.
- How do I use my online account?
When we start to supply your electricity (and gas for those taking dual fuel) we will send you an email containing your user name and password. You will need these in order to log in to the customer portal and view your online account.
- To access your online account you will need to click on My Account at the top of this website
- Click on My Account located in the top right navigation bar, this will take you to the log in screen
- Enter your username and password
- Once you have logged in to your account you can view your monthly bill
- You can also submit regular meter reads through your secure online portal. Look out for the monthly emails that are sent to you to prompt you to submit meter reads
For more information on using your online account please visit our help and advice section.
- Does this tariff include a smart meter?
This tariff does not include a smart meter, however, this tariff is designed to provide you with improved bill accuracy. This is possible through regular meter read submissions. Each month we will send you an email to remind you to submit your electricity and gas meter readings. If you submit readings each month then then your bill will be more accurate than it would if it was being estimated without regular meter reads.
- Can you provide me with 100% accurate bills without a smart meter?
No. Only smart meters can provide 100% accurate bills each month, however with our iSave tariff you can submit regular meter readings to ensure your bills are as accurate as possible.
