Help and advice
If you have any questions, or want to find out more on any of our products or services our help and advice pages should have all the information you need.
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Track your registration
Use this tool if you have recently switched to First Utility. You will see an on-screen message detailing where you are in your switching journey. |
Understand your bill
We work hard to ensure our bills are clear and simple to follow, have a look at how we present your usage information. |
Your online account
Find out more about our online portal, where you can view your home's energy consumption at your convenience.
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More help & advice
Billing |
Metering |
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Switching |
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Have we answered your questions?
If we have missed anything, or you want further information, then we are happy to help. Please contact us
Independent consumer advice
Independent advice is widely available through consumer organisations, such as Consumer Focus, who have produced two useful guides for energy customers. These are available below to view or download in PDF format .
The full Staying Connected guide covers;
- Organisations that help energy consumers
- Understanding your energy bills
- Understanding energy contracts
- Switching supplier
- Moving home
- Gas and electricity network issues
- Resolving complaints and problems with energy companies
- Additional support for households
The concise Staying Connected guide covers;
- Setting up a new energy supply
- Switching supplier
- Understanding your bill
- If you cannot pay
- Dealing with problems
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Who can help?