- How do I read a digital meter with two registers or more?
- How do I read a First Utility electric prepayment meter?
- How do I read a First Utility gas prepayment meter?
- How do I read a gas dial meter?
- How do I read a mechanical rotating meter?
- How do I read a one or two rate electricity meter?
- How do I read a standard prepayment meter?
- How do I read an electric dial meter?
- How do I read an electric digital meter?
- How do I submit a meter reading?
- I submitted my meter read. Why have I got an estimated bill?
- How do I read a gas smart meter?
- How do I read an electricity smart meter?
Submit meter readings by text message
- How can I submit a meter reading by SMS text message?
- How do I verify my mobile number?
- Why do I need to verify my mobile number?
- What is a smart meter?
- Are there any situations where you can't fit a smart meter?
- Can I take a reading from my smart meter?
- Do I need to be at home when my smart meter is installed?
- Will a smart meter save me money?
- Will I have to pay to have a smart meter installed?
Smart meter installation
- How do I know if I've paid for more energy than I've used?
- What is the Smart Metering Installation Code of Practice (SMICoP)?
- What if I change my mind after I change my tariff?
- How do I get a Your First rewards card?
- Can I change to a new, cheaper tariff if I recently signed up for another tariff?
- Can I control my hot water using a Cosy thermostat?
- Can I apply for the Warm Home Discount Scheme?
- What are my payment options?
- How will I receive my annual summary?
- I've submitted a request for a refund: what happens next?