Help & Advice
Why have I been asked for a security deposit?
Before you can become a First Utility customer we need to check your credit rating, also known as a credit score. We’re not the only energy supplier to do this - it’s common industry practice.
If, for any reason, you fail to pass the credit rating process it doesn’t mean that we don’t want your custom, it just means that we’ll have to ask for a security deposit before we can welcome you to First Utility.
Remember: If you’ve already applied to become a customer and a security deposit is required we'll contact you to let you know.
Why do you need to check my credit rating?
The credit rating process tells us a number of things, including:
- confirming that you actually live at the property you’re hoping to switch to First Utility
- the previous addresses you may have occupied
- confirmation that you are who you say you are
- confirmation of your credit score
Please bear in mind that we don’t keep such sensitive information about potential customers on record. If you want to access your individual credit report you can do so by visiting: http://www.callcredit.co.uk/contact-us/consumer-enquiries. You can also find free advice about improving you credit rating there as well.
Where can I learn more about credit ratings?
And don’t forget, simply entering ‘credit rating’ into a search engine should point you in the direction of all sorts of information relating to your credit rating status, as well as how to improve it!