Switch your business energy to us

 

Switching to First Utility is simple. Once you have registered your interest we will fully manage the process, and keep you updated at every step of the way.

 

Below is a basic outline of the switching process, along with approximate timescales.

 

Smart Customers

1. Register your business
You can register with First Utility by calling our sales team on 0845 215 1935 or complete our online enquiry form. Our opening hours are Monday to Friday from 9am to 5pm.

 

                

 

2. We send you a quote
We will put together a bespoke quote according to your requirements, and send it out to you. If you're happy with this quote we'll complete a contract application form and send it to you to sign.

 

                                             

3. We approve your registration
On receipt of your signed contract application form we can start approving your application. This includes a credit check. If your application is approved we'll send you a letter of acceptance.

 

Week 1

4. We set up your account
Once we've set up your account on our system we'll send you a letter confirming your agreement start and end date, along with a VAT Declaration Certificate which should be completed if you are eligible for reduced rate VAT on your supply.
 

Week 3

5. You are now a First Utility customer
Once we've transferred your supply to First Utility we'll write to you confirming your supply start date, and give you details of how to access your online account. Around this time we will also contact you to arrange a date for your meter installation.

 

Week 7

6. We install your smart meter

On the agreed date a meter engineer will come and install your smart meter. Your electricity supply will be disconnected for approximately an hour while the meter is being exchanged.

 

Once your smart meter is installed you can start enjoying the great benefits on offer, including accurate billing, an end to meter readings and access to view your energy usage online.

Week 11


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Questions about switching to us

 

Are there any reasons why a smart meter may not be able to be fitted?

Unfortunately on rare occasions we may be unable to fit a smart meter if the signal strength in your area is weak.

On the day of installation, the meter fitter will first test for mobile coverage to ensure that your premises can accept smart metering. On the very rare occasion that we are unable to establish communication due to poor mobile network coverage we will be unable to install the smart meter at your premises. Unfortunately we are unable to detect this until we actually visit your premises. If there is a weak signal, or no signal at all, a high gains aerial can be attached to the meter to provide a boost and bring the meter into range. Costs vary between £40 and £80, depending on the strength required. If we are unable to receive any communication from the meter we will allow you to transfer energy supplier.

Is there a charge for the meter(s) to be installed?

Installation within our standard installation hours is free. Outside of these times it is chargeable as follows:

 

  • 06:00 - 7.59am and 16:01 - 20.00pm £65+VAT per meter
  • Saturday and Sunday £90+VAT per meter