Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.5 from 0 - 10
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9684 reviews on Trustpilot
  • Steven Mcgrane
    New Custumer
    So far i have no complaints about First Utility.
    43 minutes ago
  • Sam
    Shocking customer service
    Seems to be a pattern in reviews started with FU in July still not taken out payment called to query system went down after holding 10mins asked to speak to a manager as I have also received an email with someone else's account number, direct debit amount and date shocking!!!!!!!
    46 minutes ago
  • David Ellis
    Very easy to use
    Saved me a load of money what can I say
    52 minutes ago

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