Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.7 from 0 - 10
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5797 reviews on Trustpilot
  • JOY
    Does What It Says On The Tin
    First Utility made changing companies very easy. Friendly staff, great tariff. They have saved me a great deal of money (approx £30 per month). There was one small problem with the changeover, when both companies charged me for electric during the transfer month but First Utility were extremely helpful and sorted it out for me. Thank you, First Utillity!
    1 hour ago
  • suvvo
    so far, so good
    All has gone swimmingly. Only 3 months in and couldn't have asked for an easier switch over. Saving money too, long may it continue!
    1 hour ago
  • Brian Houlgrave
    Disappointed at upfront direct debit.
    Taking a direct debit at the moment their contract started meant in effect I paid twice - my old supplier and new one within a few days. Not what I expected .
    3 hours ago

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