Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.6 from 0 - 10
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8170 reviews on Trustpilot
  • mr power
    fare price good communication
    they always keep on top off your bills increasing and decreasing according to seasonal usage and forward planning
    20 minutes ago
  • Veronica
    easy to use.
    I wish that I could see my balance without having to remember my password.
    33 minutes ago
  • Alan
    OK but you need to listen to customers
    OK, you were cheapest supplier but you need to listen to customers and not do whatever you want. Help section is great but baffling and sends you round and round if your search does not have an answer. Also you need to reply quicker to enquiries
    1 hour ago

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