First Utility Customer Reviews
We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.
That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.
The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.
First Utility reviews
Compare then changeI had remained with my utility supplier for some considerable time, always thinking that to change was too much hassle. However, with First Utility I couldn't have been more wrong. I wish I had changed to First Utility some time ago. They made the change so easy, so simple and so much cheaper than the rest.11 hours ago
ExcellentSmooth cross over no problems so far13 hours ago
brilliant serviceeasy switch great savings17 hours ago
Bungled Switch to first-utilityAstoundingly sloppy administration of my switch involving incorrect paperwork, wrong tariff and hopelessly slow and unresponsive service from service staff. Never yet encountered such poor performance from a company fantasising about being the best. Can't see this being remotely likely. Now await similar experiences over billing.18 hours ago
bad company on serviceI took first utility to ofgrem because off bad service and bills issues had a phone call from ofgrem to they are in favour of first utility and all I am getting is a letter of apology and a £50 credit so once again first utility have got away with it again and know i got a big bill to pay because they told me not to pay in till the ofgrem phone so now I have to find money to pay it off19 hours ago
AwfulIn approx. £500 credit, they have meter readings. Yet because bill hasn't been generated they won't give me any money back. Unfortunately they don't know when the bill will generate - usually on the 24th of the month but now it's the 27th and they can't tell me when. So we are in a situation where they have all the required information and everything can be manually worked out because we're past the normal billing cycle and they don't know when the bill will be generated but the computer says no. Not a thing anyone in the organisation can do about it! I can't wait to leave this shambles of a company.21 hours ago
Easy to change overPhone call to First Utility found them very easy to deal with and kept me up to date with everything I had to do or needed to know about.22 hours ago
Good CompanyI have been with first utility for over a year now and there service is next to none. Your online account is so easy to use and if you are in credit they do refund what is rightfully yours - no problem! I have never had a problem with this company and would highly recommend First Utility to anyone. Excellent prices easy to use service.23 hours ago
Best I've used!Good gas & electricity prices. Excellent customer service. Website extremely user friendly (probably the best feature), when in credit easy to get a refund - went in my bank in just a couple of days! Highly recommended.23 hours ago
lucinda & Josh
Ok I guessOk but received totally different bills to the estimates. Drastically different. Not as cheap as everyone says.1 day ago
Customer Steve McG.
failure to deal with situations and taking excessive amounts of moneyresponseWe are currently over £1000 in credit. It is clear that this company does not review the credit situation but is happy to let large amounts build up so as to benefit their cash flow situation at the expense of the customer. In addition any alteration to the situation which involves wotk is simply ignored. Last month I sent in my gas and electric readings. However, earlier in year gas meter was leaking so thought meter reader. Engineers came and fitted new meter. To figure new usage needed FU to calculate what was due on old meter and same for new meter. Thus they ignored my readings and simply took another £121 from my account - rather than take effort to work out the bill or communicate with me.1 day ago
Hassle free switchPainless switchover with good communication, good saving over previous supplier. Early days but so far I'm very impressed.1 day ago
New customerI have only just changed to First Utility and have not yet received my first bill. Hopefully I will be able to give a positive opinion next time!1 day ago
Seamless Transfer To First UtilityThe transfer of my gas and electricity from my previous supplier to First Utility was simple, clear and efficient.1 day ago
Billing.I found it quite confusing when I received an email asking for gas & electric meter readings then received another email telling me I'd be paying £49 instead of my usual £45. I'm now satisfied now that it has been reduced to £43.1 day ago
So easy to switch.I only had to go on line and give details of my annual usage, First Utility did the rest. They kept me informed at every stage. Within a week of their becoming my supplier, I received a refund from my old supplier.1 day ago
New CustomerHow can I give a review not used your service yet1 day ago
a lesson to all other utility companiesFirst utility provide excellent customer service and use PLAIN ENGLISH when dealing with their customers. A fantastic tarrif pricing system made it impossible for me to stay with Npow*er. First class, keep up the good work1 day ago
No problems so far early days yet!Changing suppliers was quite painless - keep up the good work!1 day ago
A so far pleasant and painless experienceI have been pleased by your advisor's courtesy, friendliness and ability to get across huge swathes of info in as entertaining a way as possible. It was a relief to experience a series of target dates and actions which actually occurred as described. I can't find my notes right now but I think her name was Lisa. Telephone sales people can be scary the way they often fail to hear what is really being said and press on with overtly scripted words. Lisa did not make this error.1 day ago
Everything went smoothlyI changed my Gas & Electricity, the whole process was very smooth, I was informed at each stage, no issues, so easy I would recommend the process1 day ago