Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.5 from 0 - 10
Leave a review
14427 reviews on Trustpilot
  • Paul
    The switchover went perfect .
    Quick and easy no problems 😊
    53 seconds ago
  • G. Martin, Lancs.
    Happy customer.
    My only gripe used to be the lack of uptodate statements. Now this issue has been rectified, l'm very happy with the service l receive.
    45 minutes ago
  • Imran
    Reliable enough, and likely better than the others
    Positives: Better rates compared to the others, more straightforward in dealing. Negatives: Trying to get in touch with customer service on the phone line is very trying.
    3 hours ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

Find out what they had to say about us here.

How are we doing?

From answering the phone to giving you a quick reply, see how we’re doing with our customer service

See our stats

Something we could do better?

We know we don’t get everything right all the time, so if there’s something that we could improve on, please let us know

Get in touch

How we handle complaints

Contact Us