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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.5 from 0 - 10
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10234 reviews on Trustpilot
  • Anthony
    All well at the moment.
    49 minutes ago
  • Sandy Moore
    Dreadful company
    DD? Have tried five times to set up. Even been told that my bank account is closed!! Sent a letter of complaint at the end of August- still not had a reply. I presume they are too busy answering all of those in front of me. Do not join this company- they are totally incompetent. Nobody but nobody does what they say they will. What a shambles
    6 hours ago
  • William
    Switching to First Utility
    The switch has been straightforward and stress-free. Prior to beginning the exercise the process was explained in detail and has progressed without any hitches. The service so far has been first class.
    22 hours ago

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