Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.4 from 0 - 10
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11095 reviews on Trustpilot
  • Sandra
    Compare then change
    I had remained with my utility supplier for some considerable time, always thinking that to change was too much hassle. However, with First Utility I couldn't have been more wrong. I wish I had changed to First Utility some time ago. They made the change so easy, so simple and so much cheaper than the rest.
    11 hours ago
  • Margory Kick
    Smooth cross over no problems so far
    13 hours ago
  • ann
    brilliant service
    easy switch great savings
    17 hours ago

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