First Utility Customer Reviews
We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.
That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.
The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.
First Utility reviews
The switchover went perfect .Quick and easy no problems 😊53 seconds ago
G. Martin, Lancs.
Happy customer.My only gripe used to be the lack of uptodate statements. Now this issue has been rectified, l'm very happy with the service l receive.45 minutes ago
Reliable enough, and likely better than the othersPositives: Better rates compared to the others, more straightforward in dealing. Negatives: Trying to get in touch with customer service on the phone line is very trying.3 hours ago
ExcellentVery impressed with the ease and speed of the switching process and the information provided. Website is comprehensive. Cannot fault the service so far.3 hours ago
same as the other power companiesBeing severely disabled --energy costs are important ---most power companies are part of the government Warm Front Scheme --and I understood that First Utility --was part of that scheme also ---- however when I enquired about this grant ---First Utility said that I don't qualify --yet I have done with every other power supplier ----how come First Utility have decided ----and in anycase maybe it's gone into thier back pocket ---as after all ----how would we ever know?4 hours ago
Mrs Ann Bailey
1st class in every way.All I am now requiring like many others who use First Utility, is a reduction in cost of gas & electric. We are all looking at cost but my husband and I are both ill and require your services more than ever as we live in the north of the country and being on state pension is of no help to our cost's. Never mind we will still keep smiling and sending you our readings each month and paying our bill's.5 hours ago
The ProcessSubmitting readings, phone conversations and the whole monthly/yearly process has gone very smoothly. Cost are very competitive.5 hours ago
Very good serviceRequest for meter reading on a regular basis which ensures my bills for gas @ electric are correct and current. I dont like surprises and by this easy method of ensuring my bills are correct I don't get any.5 hours ago
A shaky startI had a few problems when I changed to you ,but they were eventually sorted out to my satisfaction. I am quite happy at the moment with First Utility5 hours ago
Mr William MacDougall
Best energy provider I have usedEasy to manage and reasonable prices. Good Web site.5 hours ago
Only reason i changed was the rate customer service excellentOnly reason i changed was the rate customer service excellent5 hours ago
The best rates are not guaranteed.The company does not operate in the beat interests of existing customersMislead into entering a fixed rate and was charged a premium to change5 hours ago
Excellent serviceWe have just joined but the transfer as been very quick and very smooth5 hours ago
Need look no further..... : )What a great little company! Trustworthy, stress free and very competitive, hope their ethos never changes. So refreshing to find a diamond like this - won't ever be a 'wooden spoon' contender I'm sure, unlike some unmentionables!!!5 hours ago
FIRST UTILITY REVIEWI HAVE HAD A FEW PROBLEMS MOSTLY CAUSED BY ME ONLINE. SO I CONTACTED FIRST UTILITY VIA ON-LINE CHAT, BY E-MAIL AND BY TELEPHONE AND ON EACH OCCASION THEY FIXED THE PROBLEM/ISSUE FIRST TIME.5 hours ago
good to be withhaving been with first utility for a few years I have no qualms with them about a year ago I found I was in credit by a substantial amount. Two phone calls later and within 3 days a rebate was credited into my bank and a reduced monthly payment plan set up without any fuss. Totally recommend.6 hours ago
Ok, but I don't think they're the cheapest...Always shop around6 hours ago
New supplierJust changed to First Utilty from previous supplier. Change over was efficient and communication was good.6 hours ago
not flexible and therefor not helpfuli submitted my reading for solar which was correct but 1% over the tolerance allowed, a standard email was sent back to me saying they weren't accepting my reading unless i sent photographic proof of my reading, i replied to the email with a photo but did not realise it was a non reply email address , when i chased this up i had gone over the time limit(as i had been on holiday ) there was no leeway with this and i was told i had missed my payment and would have to wait for the next quarter, i wonder if i hadn't paid 1 month and they complained to me if i could just say i'll pay you in 3 months time !!!!6 hours ago
good work First UtilityThey are trying hard to keep their customers up to speed. It is hoped that by keeping prices down then they will maintain more market share.6 hours ago
Superb quality goods with superb serviceI have been with this Company for many years now and have found them to be `As good as any and better than most` - When ever I have had a problem they have solved it in know time - Would recommend them without fear of contradiction Neville Flett6 hours ago