our customers write great reviews
about us

background curve image
Reviews graph

Because our customers want a real alternative to the 'big six' gas and electricity suppliers, we like to know that we're always providing great customer service.

We love learning from your customer reviews, so if you've got something to add, please get in touch.

I wouldn't like to think what my bills would be if I was still with one of the Big Six! I have already recommended First Utility.

N. Owens

Your website also is easy to use if it stays like this I will be with you for a long time.

D. Bowman

I appreciate the fact that you have taken the time to look in to this for me, it's nice to have good customer service for a change!

Z. Thackrah

...a real alternative to the ‘Big Six’ energy companies in the UK.

B. Nobes

How are we doing?

From answering the phone to giving you a quick reply, see how we’re doing with our customer service

See our stats

Let’s make things even better

We thrive on ideas from the people who know – our customers

Tell us your ideas

We're always looking to improve our customer service and your opinion matters to us

Leave a review

Something we could do better?

We know we don’t get everything right all the time, so if there’s something that we could improve on, please let us know

Get in touch

How we handle complaints

Contact Us