Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.5 from 0 - 10
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16256 reviews on Trustpilot
  • Customer Christine
    Good but could improve
    Good rates easy metre reading service Not very good at helping get best tariff.i
    17 minutes ago
  • Mrs J M MELEN
    Haggle
    You need to haggle for a better deal
    28 minutes ago
  • Nigel
    Great Service
    Straight forward and always able to help if needs be. Submitting readings straight forward online and other queries, but also helpful on the phone to.
    31 minutes ago

Good Housekeeping

We're the first energy supplier recommended by Good Housekeeping readers for its customer service and value for money.

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