Read reviews from our customers

First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.5 from 0 - 10
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8852 reviews on Trustpilot
  • Elaine
    Not great customer service.
    Not very happy with this company.
    16 hours ago
  • Olivia Lewis
    Exceptionally awful in every way
    I have been trying to sort out our energy bills for over a year since we moved in; following numerous phone calls of over an hour at a time (on my phone bill) I am still no further forward! - Can't get an accurate bill - Can't submit my readings online; no password emails are ever sent when promised - Can't get my name changed to my married name - They took nearly a year to unfreeze our account from the last tenants when we moved in; resulting in a year's back dated amount of bills, which we just weren't able to get them to move quickly on. - Repeatedly told things have been fixed on our account and then receive random bills with no correlation to our circumstance. This company is absolutely shocking when it comes to customer service, attention to detail and quite frankly running a consumer focused business. We would NOT recommend them in any way shape or form.
    23 hours ago
  • VALERIE HIRST
    difficulty contacting customer services
    I received email 20/5/15 to say my payments of£87 will change to £81 from june or I will overpay by£136.19 I am a retired pensioner I filled a box in today and received 2 emails in return asking to ring finance department I rung the number and held on for 45minutes and did not get through.I am now very fed up. I just needyou to change my payments to reduce my payments as you said you would on 20/5/15
    1 day ago

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