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First Utility Customer Reviews

We've set our stall out on customer service. Quite simply, we want to be the best. That means treating you like a person (how refreshing), making sure we're easy to get hold of, and being fair, reliable and transparent. It's all about doing the basics right and making sure we're keeping you informed and empowered so you are in control.

That's why we re-assess your Direct Debit amount every 6 months to make sure you're not over or under paying. We bill you monthly so you know where you stand. We ask for monthly meter readings so we can give you accurate bills. And we're rolling out loads of great features in our My Energy section to put you in the picture about your energy usage.

The proof, as always, is in the pudding so don't take our word for it. Take a look at what our customers are saying about us on independent review site Trust Pilot.

First Utility reviews

Great 7.4 from 0 - 10
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11707 reviews on Trustpilot
  • joy
    Easy to use and all has gone to plan
    Helping me save £470 per year. No hassle at all.
    51 minutes ago
  • Lilian
    Smooth efficient changeover
    The information given was clear to understand ie cooling off period and the changeover was seamless, all I had to do was give meter readings.
    1 hour ago
  • Jasper Kiernan
    Check your bills!
    I did not check my online bills for some time. When I did I discovered was approx £800 in credit. Totally unacceptable - this was the end of the winter. Sent online messages via the website to get a refund - 4 days later no reply. Spent 10 mins online finding a new supplier. Abysmal customer service from First Utlilty. My experience is that if you are in credit you will not get a refund automatically..
    2 hours ago

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