focused on better service for you

girl in purple top

Exceptional customer service is one of our key priorities. To make sure we don’t just pay lip service to this, we actively invest in training, high-tech systems and more staff.

The team members below are the face of First Utility. They’re the people you might speak to when you get in touch with us. Just like you, they get frustrated by the complexities of the energy industry too and are hungry for change.

Phil-Gripton

Phil Gripton – Chief Operations Officer


Phil is an experienced leader with a broad business background in Technology, Telecoms and Digital Marketing. Phil has spent the past 2 years leading the online dating business Cupid plc, the UK’s only listed international online dating business. Prior to that Phil spent 3yrs in Digital Marketing with the leading marketing and technology services agency DigitasLBi.

In his roles as COO and prior to that MD of the acquired bigmouthmedia business, he led the evolution of the agency with particular focus on the growth of the media business whilst maintaining service delivery quality through its integration into the wider DigitasLBi group.

Prior to his move into the digital area Phil spent 20 years in senior commercial leadership roles with technology businesses including Cable & Wireless, Energis, Parametric Technology Corporation, his early career was with ICL Fujitsu in IT consultancy in the UK Phil brings a wealth of general and commercial management together with digital experience.

He has a strong customer focus and has consistently created and developed efficient, high-performing businesses.

Phil has a BA Honours Degree in computer science & business, is a keen but amateur cyclist, and will attempt his first triathlon this summer. Phil lives and trains amongst the hills of Edinburgh.

DavidLeading our switching team : David
We know the process of switching energy suppliers can be difficult at times. Mostly it’s just the way the industry works. David has selected our expert team of switchers and trained them to know the process inside out.


ParveenLeading our customer case resolution team : Parveen
When your query is more complicated, your case is passed to Parveen and her team. Each team member takes full responsibility for seeing a case through from end to end and are experts in how both First Utility and the rest of the industry works.

Let’s make things even better

We thrive on ideas from the people who know – our customers

Tell us your ideas

We're always looking to improve our customer service and your opinion matters to us

Send feedback
Contact Us