Warm Home Discount Scheme

The Warm Home Discount Scheme 2015-16 is now open. Before applying for the scheme please check your eligibility below.

What is the Warm Home Discount scheme?

Set up in 2011, the scheme gets energy companies and the Government working together to provide financial support to customers who are in, or at risk of being in, fuel poverty. It usually runs from August to March and means that we can offer qualifying customers a rebate of around £140 on their winter electricity costs.

How do I apply?

First, check whether you’re eligible to apply for the scheme with our eligibility criteria below. If you feel you are, you will need to fill out the application form on the right. Our scheme is first come first served and even if you received the discount last year you will need to apply again for this year’s scheme.

Eligibility criteria

Some people will automatically qualify for the Warm Home Discount and are in what is called the Core Group. If you fall into this group, you will receive a letter direct from the Department for Work and Pensions (DWP). These will be sent out by 10 September 2015. If you receive a letter, you do not need to contact us and your rebate will be automatically applied to your account by March 31 2016. For more information about the Core Group, see below.

If you do not receive a letter from DWP, you may be eligible to apply for the Broader Group. You can check your eligibility below.

The rebate payment

If you successfully qualify for the 2015/16 scheme, you will receive your £140 fuel rebate by the end of March 2016.

Core Group

You will qualify as part of the Core Group if you, or your partner living with you, are either:

  • Receiving only the Guarantee Credit element of Pension Credit (no Savings Credit - no age restriction)
  • Aged 65 or over and receiving both the Guarantee and Savings element of Pension Credit
  • If either of these apply, the DWP should write to you and let you know. They will also notify us so we can pay your rebate and you do not need to contact us about this.
The Broader Group

You will qualify as part of the Broader Group if you’re aged 65 or over and receive the Savings element of the State Pension Credit but not the Guarantee element.

OR

If you receive one of the following means-tested eligible benefits:

  1. Income support
  2. Income related employment and support allowance which includes a work related or support component
  3. Income based Jobseekers’ Allowance

And either:


Your household includes:

  • A dependent child aged five years or under and/or
  • A dependent child between five and 18 years and in full time education
  • or;

You or your partner must be in receipt of one or more of the following list:

  • Work related or support component to your employment and support allowance, or;
  • Disability Premium, Enhanced Disability Premium or Severe Disability Premium, or;
  • Carer’s Premium, or;
  • Pensioner Premium, Higher Pension Premium or Enhanced Pensioner Premium.
  • OR

    You receive universal credit and is not in work or is self-employed and on an annual income not exceeding £16,190 And either:

    1. Is in receipt of the limited capability for work element, with or without a work-related activity element, or;
    2. Is in receipt of the disabled child element, or;
    3. Has parental responsibility for a child aged 5 years or under who ordinarily resides with that person, or;
    4. Has parental responsibility for a child between 5 and 18 years and in full time education who ordinarily resides with that person.

    OR

    If your household has an annual income of less than £16,190 and has one or more of the following vulnerability indicators:

    1. The customer household must include:

      i) a dependent child aged five years or under and/or

      ii) a dependent child between five and 18 years and in full time education or;

    2. You or your partner,

      i) is aged 60 or over, or;

      ii) receives Personal Independence Payments, Disability Living Allowance, Incapacity Benefit or Attendance Allowance for themselves or for another adult or child living with them, or;

      iii) receives exemption from NHS prescription charges because they have on-going / chronic illness, or;

      iv) is registered disabled, or;

      v) is living with a mental or physical disability or illness.

* Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income)

You can see our frequently asked questions here.

Apply for your Warm Home Discount

After you’ve checked your eligibility and the terms and conditions of the scheme, you can apply for the 2015/16 Warm Home Discount Scheme by filling out our online application form below. We’ll then send you an email to let you know whether or not you’ve been successful. Please allow a few weeks for us to check through your application.

Please note: if you have receive a letter from the Department for Work and Pensions (DWP) you do not need to apply and you’ll automatically receive the Warm Home Discount in March 2016.

Apply here
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