Warm Home Discount Scheme

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Each year, First Utility takes part in the Government's Warm Home Discount Scheme, which aims to help customers who may find it difficult to afford their winter energy bills by giving them a rebate of £135. The scheme for winter 2013/14 has now closed but our 2014/15 scheme will open again in September. To register your interest, simply fill out this form. We will then send you a notification when the scheme opens with instructions on how to apply.

The eligibility criteria for the 2014/15 scheme has not yet been finalised but to give you an idea whether you might be eligible see the table below for last year’s scheme eligibility.


You are over 60 and getting pension credit

You receive Guarantee &/or Savings element of the State Pension Credit with date of birth on or before 5th April 1953, unless you are already in the “Core Group”.

You will be automatically in the “Core Group” if you are either:
  • 75 or over and getting the Guarantee Credit element of Pension Credit
  • under 75 and only getting the Guarantee Credit element of Pension Credit (you won’t qualify for Core Group if you also get Saving Credit)

If you are eligible for the Core Group Warm Home Discount the Department for Work and Pensions (DWP) will contact you directly over the winter of 2013/14, and you don’t need to apply through us.

If the DWP haven’t sent you a letter, then please apply by filling in our online form.

You (or your partner living with you) receive income related benefits.
You (or your partner living with you) receive one of the following benefits:

  • Income support, or
  • Income related Employment and Support Allowance (ESA), or
  • Income based Jobseekers' Allowance (JSA)

AND either:

  • you have a child aged under 5 living with you or a child aged 18 or under living with you who is in full time education, or;
  • you (or your partner living with you) are receiving one or more of these additional benefits:
    • Work related or support component to your employment and support allowance, or;
    • Disability Premium, Enhanced Disability Premium or Severe Disability Premium, or;
    • Carer's Premium, or;
    • Pensioner Premium, Higher Pension Premium or Enhanced Pensioner Premium.
Your gross annual household income* is less than £16,190

Your gross annual household income* is less than £16,190 AND one or more of the following applies to your home:

  • you have a child aged under 5 living with you or a child aged 18 or under living with you who is in full time education, or;
  • you (or your partner living with you)
    • is aged 60 or over, or;
    • receive Personal Independence Payments, Disability Living Allowance, Incapacity Benefit or Attendance Allowance for yourself or for another adult or child living with you, or;
    • receive exemption from NHS prescription charges because you have on-going / chronic illness, or;
    • are registered disabled, or;
    • are living with a mental or physical disability or illness, or;
  • you spend 10% or more of your gross annual household income* on fuel for adequate heating (usually 21 degrees for the main living room, and 18 degrees for other occupied rooms).

*Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).


Please note: some customers will automatically qualify. They'll receive a notification directly from the Department for Work and Pensions (DWP) in the post. If you usually receive this notification, you don't need to apply directly with us.

Frequently asked questions

Will I need to provide evidence if I qualify?
You may be required to provide evidence that you're eligible for the discount. If this is required, you'll only get the discount if you provide us with the evidence requested.

Can I apply on the phone?
Unfortunately not. The online application form is the only way to apply.

What if I don't meet the qualifying criteria but can provide other evidence?
The qualification criteria will be approved by Ofgem, our industry regulator and can't be amended. Unfortunately, we can't accept any evidence other than the application form qualifications.

What if I'm moving home?
If you're likely to be moving home before you get the discount, then you need to let us know. We can transfer your account to your new property.

If you apply for our online scheme and you're no longer a First Utility customer when the discount is due to be paid, then unfortunately you will not longer receive it.

If you qualify through the Core Group (i.e. you received a notice direct from DWP), then we will pay your rebate provided you were a customer of ours on 20 July 2014. This is regardless of whether you've moved on before your payment is made.

If you're in this Core Group category and have left us because you've moved house, please make sure you give us your forwarding address. We need to know where to send your rebate if your account with us is closed.

Want to know even more?
Do you have further questions about eligibility for the scheme or want to know more about claiming the discount? You'll find full details on the Government's Warm Home Discount Scheme webpages.

Register your interest for the Warm Home Discount Scheme

You can register your interest for the Warm Home Discount Scheme, opening in September, by filling out our online form

Register now

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